Customer Service Testimonals

Our entire team is dedicated to ensuring customers receive the best shopping experience possible along with Amazing Service from Real People! Your feedback helps us consistently improve our service and knowledge, so we encourage everyone to offer feedback on their shopping experience...whether it's great, or not so great. But don't take our word for it, read what other shoppers just like you say about their ShoppersChoice.com experience.

 

Written on: 09/03/14

Thank you so much. This is beyond what I expected, and appreciate the great service ***Jason H***

     

Written on: 08/31/14

Attention Jesica, After talking to you I received a replacement pressure regulator within 24 hours. Thank you so much for your courtesy, customer service and attention to detail. I was very impressed. The regulator you recomended worked well at my catering event. Thanks again Jesica. ***John***

     

Written on: 08/29/14

I just filled out the survey for you. Great customer service department--I cannot believe how fast you folks were on my issue, and how quickily resolved. Thanks again and have a good weekend ***Tom P***

     

Written on: 08/28/14

Hello Katie, Thank you very much. I really appreciate your decision to go the extra mile in resolving this issue. The exceptional service I have received has earned ShoppersCoice.com a customer for life! Thanks again, ***Grady***

     

Written on: 08/27/14

Hi Jeannelle, still waiting on funding... not sure when. Thanks for following up... you guys rock.. I point my customers to you all everytime I do a kitchen. Sometimes they just order on their own. ***Bryan F***

     

Written on: 08/26/14

I am writing to compliment you on one of your employees - Brandon B. Brandon responded to a couple of my online questions, and he did a wonderful job. So many online or phone customer service or sales people only do the minimum required to answer a customer. Sometimes, they don't even do that! Brandon, on the other hand, went out of his way to research the answer to my question, and although we haven't come up with a solution to my issue yet, he has offered to assist in any way he can. What an absolute pleasure to work with someone who genuinely understands customer service and who obviously takes pride in doing a good job. He is doing a great job. It seems that customer only write to a company when something goes wrong, so I wanted to break that pattern and write to you because something is good! Brandon rocks! Thanks, ***Anthony G***

     

Written on: 08/23/14

Thank you, Elizabeth, for the updates. I appreciate the personal attention you've given my order. ***Linda M***

     

Written on: 08/22/14

Thank you for the quick response on this! Much appreciated. ***Tom P***

     

Written on: 08/22/14

Thank you, Elizabeth, for your Amazing Service! ***Diana***

     

Written on: 08/22/14

Good morning, Thanks so much for the update! I was reluctant to order since it was going to take so long but I just couldn't pass up the great price on this item. I've never ordered from Shoppers Choice before but I'm very pleased with the communication efforts on behalf of your company. I appreciate the shipment information and wish you a blessed weekend! Take care, ***Elizabeth***

     

Written on: 08/22/14

Thank you! I would like to thank you for excellent customer service, it is very much appreciated. Kind Regards, ***Blake***

     

Written on: 08/20/14

Hello Elizabeth, Thanks again for the detailed follow-up on this. I can understand the shortages as I believe Kamado Joe is having a really big year from all I have been reading on-line which I congratulate them on...they really do have an outstanding product and it looks like they are willing to work with you guys to help keep customers happy. Hopefully customers (particularly those who like Apple products) have grown more accustomed to expect delays when a quality product comes out. Hopefully we will have good news on this shortly, and I do appreciate the email on this...it continues to speak highly of your customer service! Best Regards, ***Travis***

     

Written on: 08/20/14

Wow thank you for contacting me. That is great news. It is a surprise for my husbands birthday 9/1 so hopefully sooner than later!! Thanks again for the great customer service!! ***Rebecca N***

     

Written on: 08/20/14

Truly appreciate your help! You have been amazing. The greatest compliment you can give is to refer a friend, family member or business associate to our agency. We appreciate your kindness! ***Bryan L***

     

Written on: 08/19/14

Got it up and running last night--wow Thanks again and I will think of you with a beer and burger going tonight. Will contact you guys in future if any needs and gave out your name to couple buddies already Thanks again ***BEB***

     

Written on: 08/18/14

Erika, I just wanted you to know that Jesica Pennington is doing an outstanding job for you. I initially place a couple of orders (Just shy of $15,000) back on June 26th. I am remodeling my outdoor kitchen and I told my first BBQ Guys customer service representative (Don't recall name) that I was in no rush for the equipment and that I would like it collected and shipped as one order the end of July. But, somehow my wishes were not met as I started getting messages about a number of deliveries instead of one. (I have a gated property and must be home to receive the shipment). I asked the carrier if they could hold the equipment on their dock in Dallas, but they said they would have to charge me storage. I was not happy about that. I realize some products come from outside vendors and that is OK, but the stuff you have in your warehouse could easily be grouped.someone dropped the ball. I spoke to Jessica and explained that I was very unhappy with BBQ guys handling of the situation. She asked that I let her resolve the problem. Within a couple of hours she called me back and she had made arrangements to consolidate the order. She saved the day and my faith in BBQ Guys was restored...I just placed another order for $2,000 today. Having run a number of very large companies in my career..(last company I sold 2 years ago, I had 1,140 employees), I always appreciated hearing about my employees who provided a customer experience that exceeds the customer's expectations. In my case, Jesica did just that. She deserves a "well done" from management. Regards, ***Bob***

     

Written on: 08/13/14

This is resolved! Thank you +BBQGuys.com , once the mistake was finally identified, it was corrected very quickly. I will be a repeat customer for more +Kamado Joe accessories in the near future :) ***Nicholas K.***

     

Written on: 08/12/14

You guys are great--will rec to anyone needing grilling or outdoor stuff. Thanks ***Bruce B.***

     

Written on: 08/11/14

Thanks Brandi really appreciate the great customer service, so much so that I just placed another order with you guys - no keys needed for this one. Thanks again ***Rob F.***

     

Written on: 08/11/14

Dear BBQ guys/shoppers choice. I just received my Lion 40" grill. I have got to tell you that the whole online shopping experience was excellent. Also, the local delivery service R&L Carriers went beyond the call of duty to make it easy for me to receive the 200lb grill. The driver was GREAT and their service overall was excellent. My order number was -----; The grill came to me in perfect condition and looks fabulous. Nice job BBQ guys. ***MIchael G***

     

Written on: 08/09/14

Just a reply about my order for my Vernon Grill Cover that I ordered through your company. I received it by FedEx today. I have already covered my grill with the new cover and it fits perfect. My Vernon Casting Grill is about 12 years old and I haven't had any problems with it. My cover, however, did it's job protecting the grill when not in use. The cover was completely bleached out by the sun and had tears starting in it. I am so happy I could find a replacement cover and also know where to go if I need replacement parts. Thanks for the promptness in shipping my order. I'm one happy customer. ***Jewell Y***

     

Written on: 08/08/14

Thank you Kimberly Yes hood arrived and all is great Thank you so very much for all your help ***Bridget***

     

Written on: 08/07/14

Hi Elizabeth, Thank you so much for assisting and checking on my order. Everyone else I spoke to had dropped the ball on this and I appreciate you taking the time to resolve this issue. Thank you again and yes, I did receive the package today as promised! ***Delicia A***

     

Written on: 08/07/14

You all have such GREAT customer service. Thank you. ***Kanetha P***

     

Written on: 08/06/14

OK Erin. You did your best. Tell them I will buy different products going forward. The price point is good for these lights, but the reliability factor not as good as I need. 20 Acre estate is much to keep up with, so we sometimes go backwards to go forwards. Your company has been excellent. Thanks and I hope I end up buying something down the road that you manage. ***RD***

     

Written on: 08/03/14

Oh Katie thank you! You have been so amazing handling this. We had thought "well surely it will be okay since damage will be hidden = until we opened the inside and turned it on. #1 Scary the damage to inside compartment #2 It won't hold the set temperature!!! We plugged it in, setting on a pallet in our garage, and it won't hold temperature set -- rocks down to high 40's most of the time! So obviously something inside was badly damaged and we know we cannot use this refrigerator. Again thank you for your assistance in resolving this issue quickly. We are hosting some big events just as soon as contractor gets our grill/refrig cabinet built and tiled. ***Karen T***

     

Written on: 08/03/14

ShoppersChoice.comI just wanted to let you know what a pleasure it was doing business with you guys. From start to finish, there were no hiccups. That is a rarity in today's America. Good Job. Thanks, ***Jeff J***

     

Written on: 07/31/14

Now that's how you do business! I will defiantly shop with y'all again. Thanks, ***Chris***

     

Written on: 07/30/14

Thank you Great Company u work for, your service is above and beyond Have a Great Day ***JD***

     

Written on: 07/24/14

To Whom It May Concern: I would like to take this opportunity to tell you of a great customer experience concerning your company. I was looking for a small part for my TEC grill. Even though it was a very small item purchase, I was treated as though I was a major customer with a huge shopping list. I dealt with your representative, Paige. She was very customer service oriented and helpful. I have a hearing impairment and she spoke very clearly and direct in order for me to understand her. I wish everyone I dealt with could speak plainly rather than with a heavy accent and broken English as many do today in customer service. I write this email because I operate a business that employs a 24X7 Help Desk. We believe in Customer Service. We attempt to make sure we take care of the customer, no matter if they represent one site or hundreds. It's the right thing to do. It appears you have the same philosophy. ***Lee R.***

     

Written on: 07/15/14

Logan, Thanks again my man. You're great at your job and I look forward to doing some business with you on the next project. Take care! ***Jason D.***

     

Written on: 07/14/14

I just placed this order online and wanted to let you know that the lady who assisted me in putting this order together was an absolute delight to work with!! I only wish that I had gotten her name but based on the experience that I received over the phone you can rest assured that I will purchase from your company again. She was extremely personable, courteous, funny and helpful. If this is the first impression that your company gives its customers it is a GREAT FIRST IMPRESSION!! WELL DONE!! ***Dan S.***

     

Written on: 07/09/14

I just wanted to send a photo of the outdoor kitchen I recently built at my home in Bowie, Maryland. (I have a little more trim work to do on the support columns but the project is essentially finished.) I purchased all of the grills and cabinets from Shopperschoice and look forward to doing more business in the future as I was very pleased with your products and the large selection. I hope to use my grill as an advertisement for more business. Of particular importance to me was the fact that you (your chef) demonstrates many of the grills and appliances that you sell. The products arrived in excellent condition and on time and the customer ratings are very helpful. These are major selling points in my opinion. To that end I hope to purchase all of my grills and appliances from your company for any outdoor kitchen projects I build in the future. Sincerely ***Robert M.***

     

Written on: 07/02/14

Hi Brandon, Great Customer Service - thank you very much . Kindest regards ***Robert***

     

Written on: 07/01/14

It was a pleasure to talk with you, Delfinita. You are one of the best sales persons I have dealt with on the phone. Your company should have you as the instructor for professionalism in training new employees. I would believe you will be very successful in the business world. ***Richard C.***

     

Written on: 06/25/14

I just spoke with Paige at Shoppers Choice. She was extremely knowledgeable and helpful regarding my product purchase. Even more important than that though, she was so polite and friendly. If I had wanted to speak to a robot, I would have used my computer and bypassed the human race. However, I like the interaction with a business with which I am spending a large sum of money (approximately $1,000) . So, Kudos to Paige!!! She has that "extra stuff" that makes the difference with customers. I appreciate it, and so should your company! ***Teresa P***

     

Written on: 06/25/14

Delva, Thank you very much. You have provided unbelievable customer service. Thank you so much ***Bob***

     

Written on: 06/24/14

Hi Katie......happy to say I received my patio furniture the same day as my Discover Bill!!! Thanks again for your intervention . the furniture is great..........only two dings and at this point, I am sure my hubby can cover over them. I will surely refer Shoppers Choice to my friends and family. PS Conway shipping was fantastic!!! Remember them for you Northern friends. Thanks again ***Cathy***

     

Written on: 06/24/14

Brandi - thanks so much. Appreciate the great service. ***Jason C.***

     

Written on: 06/24/14

Dear Elizabeth, Thank you for your wonderful customer service. ***Susan***

     

Written on: 06/24/14

Thank you for the update. I have to say, I am very impressed with your company. The communication from time of purchase has been exceptional ! Thanks, ***Cathie***

     

Written on: 06/24/14

Sounds good. Will do. Shoppers Choice has the BEST customer service! Thanks, ***Jay H.***

     

Written on: 06/18/14

Having just completed a phone call to the ShoppersChoicecustomer service department, I felt compelled to send an e-mail to report my experience. I called regarding an order to BBQ Guys.com and an issue I was having using gift cards I had received. The customer service representative who handled my call was named Paige and in this day of expecting and receiving poor service, she was a breath of fresh air. Paige could not have been more pleasant and helpful. ***MG H***

     

Written on: 06/18/14

I ordered a high-end DCS grill and several other DCS items from ShoppersChoice/The BBQ Guys for a new built in BBQ we were building. Overall, the experience was very positive. Their website is the best on the internet... easy to navigate with lots of informative information and product-specific videos. The range of items to choose from is phenomenal and there are a number of filters available that make it easy to find exactly what you are looking for. ***J Rainlay***

     

Written on: 06/08/14

Hello Kim, and thanks for checking in. I came home Friday to an incredible stroke of luck. My neighbor owns a landscaping business, and soon as he saw me scratching my head over how to get that 425 pound pallet out of my driveway, he came over and offered me use of his fork lift. Took less than five minutes to get it up my driveway and onto my deck, thanks to him. Took me a while to get the grill unpacked and off the pallet, but now that I have, I'm totally blown away by the quality of the thing. I mean, I've owned lots of grills over the years, but this one is a work of art. $8000 is a lot of money for a grill, but I have to say that I'm totally pleased with it so far. Anyway, thanks for your help, and if you get the chance, please pass on my thanks to your co-workers. Couldn't imagine a better product for my needs. ***Vince***

     

Written on: 06/07/14

Kim, I made a purchase from Shopper's choice over 3 years ago and one of the items has had an unsolvable issue. However, the stellar customer service I have received first from Keegan and now Kim has truly been astonishing. Kim always has a positive and kind attitude and isn't satisfied until the customer is happy. They say in their "promise to customers" that one of their missions is Amazing Service. I can truly attest that they live by that and go much further than the extra mile. I have never dealt with a company who stands behind their product and has customer service representatives that actually contact the customer to make sure the problem is getting resolved rather than the customer always initiating the contact. Even though this has been quite a long process, the customer service could not be more impeccable. I will always be their customer. ***Todd***

     

Written on: 05/26/14

PAIGE, was very helpful to us in making our selection of the patio furniture we purchased. She was very courteous, professional and knowledgeable of the products. Working with Paige made us more comfortable with our decision. Thanks, ***Clyde W***

     

Written on: 05/22/14

Chris/Erin......... thank you for all the help on this last door that I forgot to order initially. You folks have been great. I show that all items have shipped with the exception of the drop in ice bin and a 24" right hand access door. I hope these items will ship this next week. Thank you again ***Jeff***

     

Written on: 05/22/14

Thanks for all the assistance.........greatly appreciated :) ***Lou***

     

Written on: 05/22/14

Thank you very much Rochelle . I have to say this was one of the most convienant claims I ever made ***Roy F.***

     

Written on: 05/19/14

I just want to say thank you to Paige my customer service person who helped me with my order . She really knew her stuff and had a passion for getting me on the right track with the correct equipment and accessories for my new grill. I was going to buy it from Frontgate but Paige made my decision really easy!!!!! ***Michael W.***

     

Written on: 05/16/14

Hi Elizabeth - Thank you for checking on this. Yes! I will take the red. My sno cone machine is red so they will match... ha ha ha... Thanks so much for going the extra mile for me. When can they ship it? Soon I hope it is incredibly hot here! Thanks again! ***Leisa F.***

     

Written on: 05/16/14

Hi Jeannelle, I gave a really good review to you and the company. A little nervous about some of the questions which are intended for folks that have already received their merchandise. ***John***

     

Written on: 05/16/14

Thanks Erin....... I did complete a review, hope it went through ok. If not let me know and I will do it again. You did an outstanding job......... thank you ***Jeff***

     

Written on: 05/16/14

Good morning Paul. I just wanted to write to thank you for the personal service you gave me and my family. I really appreciated the professionalism and it was great doing business with you and Shoppers Choice. I will be happy to recommend you and your company with confidence to my friends and family. Thanks again, ***Daniel L.***

     

Written on: 05/14/14

Hi Erin, I appreciate your help ln this! You have been so great! i will let you know as soon as I can get the funds together and pull the trigger. ***Sean***

     

Written on: 05/13/14

Jesica, The labels have been printed and are on the package. I think you should get a raise in pay for all you did to follow this action with grace and kindness to all. Amazing personal skills demonstrated for your company's image. No need to schedule, it is on the porch ***Marcia***

     

Written on: 05/13/14

I had to return 2 bar stool bases because they broke after a year of use. ShoppersChoice.com's Customer service was very prompt to my email request and followed up with the manufacturer to replace the broken bar stool bases. ShoppersChoice kept me updated throughout the process. Very good customer service. ***BRKitchen***

     

Written on: 05/13/14

I ordered the kamado joe jr. from bbqguys.com a shopperschoice.com store and the shipping was very fast. The heat deflector was broken, I talked to Katie from customer service by phone and she updated me by email (she was very nice and helpful). My replacement was shipped to me overnight. I will be doing business with them again. ***Jesse***

    

Written on: 05/13/14

I have to say this is the best experience I've had purchasing something online and dealing with ShoppersChoice.com. Their prices were better than both Overstock.com and Amazon as I shopped different online companies for 6 weeks before I made my purchase. Their customer service was exceptional and then because I purchased so many pieces of furniture, they even gave me one piece for free! How great is that. They also took the time to answer my questions and describe the furniture in enough detail over the phone for me to feel confident to spend the amount of money I did. Shipping was free and that also saved me a lot of money. I will recommend ShoppersChoice.com to all of my friends and family. You get an A+ from me! ***Janee***

     

Written on: 05/12/14

Delva Thanks for the response from ShoppersChoice. You and your company have been great to deal with. We will look forward to the updates and new bases soon. Thanks again ***Steve W.***

     

Written on: 05/12/14

Thank you for the update, I greatly appreciate the communication! ***Audra***

     

Written on: 05/11/14

YOU ROCK, Ms. Erin! ***Mike***

     

Written on: 05/10/14

I placed an order in March for a wine storage refrigerator as a gift for an out of state friend. ShoppersChoice responded quickly to every question I posed. Once a made the product decision, they kept me informed through every step of the shipping and delivery process. It was a great online experience. ***Steve B.***

     

Written on: 05/10/14

Erin, thank you for the follow up, it's nice to know that there are people still out there that are personable and have sales ambition! Keep up the nice work, in the long run it'll always pay off! Stay well! ***Chris***

     

Written on: 05/09/14

Katie, Thank you very much. That is certainly more than I expected. You obviously have excellent customer service! Cheers, ***John***

     

Written on: 05/08/14

Dear Heather, I very sorry it has taken me so long to get this note to you, but I wanted to thank you very much for sending me that BBQ cook tool set. That was an unexpected and much appreciated surprise, and it underscores why I like doing business with ShopperChoice. You folks know how to take good care of the contractors who get their supplies through you. And, for what it's worth, I realize that the trouble we had on those last couple of project shipments was completely beyond your company's control (it's not like you guys are the one to pack the components from the manufacturer), but the way you stood behind the products, and the speed with which you got us the needed replacements, was truly commendable. Again, thanks so much for that kit, and I hope you have a great day. Regards, ***Len R.***

     

Written on: 05/08/14

I just got the notice from Amazon that the refund has been processed, so we're all good. Thank you for the good communication flow - This was very important and I never felt uncomfortable due to the constant communication from you guys. Good job! Thank you, ***Marcelo***

     

Written on: 05/08/14

Hi Katie, Thank you so much for your help! ***Lucia C.***

     

Written on: 05/07/14

You guys rock!!!! I am telling everyone I know about your excellent service and great prices. Your service is exceptional. Expect to get a lot of business! Thank You, ***Jane E.***

     

Written on: 05/6/14

Had parts on our expensive grill and door pit very very bad after not even 1 year and wrote to them to ask if they could help with my problem. A representative named Katie was there from the very start, which meant helping me try to find the model number which I did not have. After locating them she was able to contact the companies responsible for the parts and ordered them for me. She emailed me consistently for the next few weeks as to the status of my order and when they were planning on shipping them. She finally had an answer that they were shipped and when I would expect them. The time, persistence and keeping me in touch all along the way made this experience 1 of the best I have every encountered. ***B.B.***

     

Written on: 05/05/14

Thank you Katie, I am very happy to hear that. I truly appreciate your assistance and patience with me as well. Thursday is fine and we have the other burners ready to ship. I was wondering if you have the date of the day you emailed me the label for the first burner. I still need to print it out and cannot locate it in my email. Again thank you and I will definitely be a repeat customer and refer business whenever I can.. Sincerely, ***Gigi H***

     

Written on: 04/29/14

Dynechia Thank you for the follow up email. ShopperChoice has been an exceptional company to work with. Your customer service and caring is top notch. ***Cameron***

     

Written on: 04/24/14

Hi Kim, The return package will be ready for FedEx to pick up this Friday as instructed. Also, we received the correct cover today and wanted to thank you for all of your help. We are very pleased with the way you took care of the problem and would highly recommend ShoppersChoice to everyone. Thank you again, ***Jay***

     

Written on: 04/24/14

I appreciate you, Dynechia. I am going to tell all my friends and family about your superb customer service. You guys rock! ***Wajeeh***

     

Written on: 04/24/14

Brandi, Thank you for your hard work, the note says to call you once I schedule delivery did you mean once my replacement get here. ***Morrie***

     

Written on: 04/23/14

Hi! Thanks for the call! I would like two sets. Most of the comments recommended getting two to make it look more realistic. Thanks again! Great customer service! ***Don***

     

Written on: 04/21/14

Theresa, I received my Lion Grill on Thursday of last week. I installed is on Friday and have grilled on it all weekend long. I cannot thank you enough for such an easy transaction and the kindness and willingness of Shoppers Choice to work with me when the other grill I ordered was back ordered. Thank you sooooo much for recommending the Lion Grill....I couldn't been happier. You guys are the Best!!!!! I will buy all my outdoor grilling and outdoor kitchen items from Shopper Choice from now on. ***Mike S***

     

Written on: 04/21/14

Your sales specialist(s) have been extraordinaire. Everyone that has answered the phone has been very patient and helpful with getting my order placed correctly. Theresa has helped me with my order and remembered me even after 2 week of being delayed to place this order. Please find a better way and cost to ship to USA, Hawaii. ***B.B.***

     

Written on: 04/17/14

Dear Rochelle, I must say thank goodness you for your cooperation and attention to customer service. I appreciate your diligence in helping me to resolve this matter. I am however still confused as to what is wrong with this lemon of an ice maker, are they saying that this is the 2nd time the drain pump failed, if so that is a problem in itself. Thanking you once again for your assistance. Regards, ***Mary S***

     

Written on: 04/17/14

Hi Katie: You guys rock !! Thanks for the update.Table top is fine with me, If I understood your voice mail correctly, I do not need to return the one I have, is that correct ??It doesn't make sense to send it back if it can't be repaired, why incur the expense.Thank You ***Bob ***

     

Written on: 04/17/14

Thanks Delva, Wow, you must know my wife and that she never tells me about voice messages. Thanks for the email:) Your customer service is AWESOME ***Larry & Theresa***

     

Written on: 04/17/14

Thanks for your e-mail, Dynechia. I heard from Kim this morning who is one of your resolution specialists. I very much appreciate the prompt response. ***Thomas L.***

     

Written on: 04/17/14

Katie, Thank you a thousand times over for all your help - we just have 1 question - do they have any idea why this happened and will it happen again, AFTER the warranty is over? I have never in my lifetime seen stainless steel look like this and we're just very concerned. ***Rosemarie***

     

Written on: 04/16/14

I am sure you are probably gone for the day. I did want to thank you for all of your help. I talked to R&L today and delivery is set-up. I hope that your company knows what a great asset they have with you. ***Donna O.***

     

Written on: 04/16/14

Kim Thank you so much! You guys are the best. You've got my business for life. ***George M.***

     

Written on: 04/16/14

Hi Elizabeth, Ironically, about an hour after I sent the below to you, I got a shipment notice that my Kamado Joe is now in transit. I had just spoken to someone from the folks I bought it from only a few hours earlier who told me "maybe next week." I did not really believe them since I had heard that message before from them. Anyways, looks like I have my KJ on its way. Thanks again, I was very please with my purchases from shopperschoice.com and will recommend you guys to others and, if I need something, would be happy to purchase from you again. cheers, ***Jonathan***

     

Written on: 04/11/14

Thank you so much. Great update and news. I really appreciate it. ***Neal***

     

Written on: 04/11/14

... THANK YOU FOR YOUR GREAT CUSTOMER SERVICE!!! I REALIZE OF COURSE ITS NOT YOUR FAULT!!! Have a great weekend!!!🌞 ***David L***

     

Written on: 04/10/14

Thanks for update Elizabeth. Sounds great and no hurry. Thanks again for your wonderful customer service and we certainly appreciate you. ***Steve***

     

Written on: 04/10/14

Thanks so much I will be doing more shopping with you guys and tell all my friends too. Have nice day. ***Daniel E.***

     

Written on: 04/10/14

Just want to say "great customer service!!!". I called in the missing grill cover yesterday, and the next day a replacement was on my doorstep! One of the best online experiences in a long time! Nice job. ***Ryan***

     

Written on: 04/09/14

Thanks Jesica! It's always such a pleasure doing business with your company...never any hassles! ***Patricia***

     

Written on: 04/08/14

Hi Delva. Sorry for the delayed response. Thank you for the credit to my account. The gesture speaks volumes about your customer support. As we discussed and as requested. Attached are two photos of the knobs. One you can see the clearance is zero and the knob scrapes. The is the left burner knob. The other photo is the right burner knob which shows correct clearance. Please advise on how you would like to proceed. I would like the knobs to both operate the same. Thanks ***Jeff***

     

Written on: 04/08/14

Thank You Katie! The delivery company was very gracious and courteous to make sure the merchandise was delivered on time, and they did... It was a great retirement gathering, everyone had a great time, and the gift was perfect thanks to You... ***Mike B.***

     

Written on: 04/07/14

Thank you Theresa for your excellent customer support and very quick responses. I look forward to this being resolved and more importantly doing more business with Shoppers Choice on future upcoming projects. You have made this inconvenience much more bearable because of your highly professional customer service. Thank you again and I look forward to hearing from you. ***Mike S.***

     

Written on: 04/07/14

Rochelle, You're the best! Thank you for handling this in such a speedy manor! You are greatly appreciated! Sincerely, ***Jenna S.***

     

Written on: 03/20/14

I am not an employee nor am I affiliated in any way except as a customer. I am barbecue crazy, and want to give some credit to you. I needed appliances for an entire outdoor kitchen, and decided to take a gamble on BBQ Guys. I am very glad I did. You have the best prices, and an amazing selection of items in all price ranges. You have free shipping, and I saved on taxes. You empower your sales people to work with me on initial pricing without any fuss. When problems happen, on two items in my case, you empower your customer service people to make it right, even when it's not necessarily your fault. You communicated with me each step of my order via email notifications, and sent me status reports on the delayed items. I had one Customer Service person (Jeremy), assigned to me, who always was my main point of contact. I was able to reach Jeremy easily via email or toll-free number. He was agreeable, professional, and did his best to make everything go smoothly. You have the recipe to be the biggest and the best in the outdoor cooking business, and I will certainly recommend you to my friends. I myself will be a repeat customer. Good work, BBQ Guys! ***Cheryl K.***

     

Written on: 03/20/14

Brandi, Thank-you for the excellent service. I really appreciate it. ***HT***

     

Written on: 03/19/14

Dynechia, YOU ROCK! Thanks! ***Roger***

     

Written on: 03/14/14

I just wanted to say that shopping with your company has been THE BEST online shopping experience I’ve ever had. The web site was easy to navigate, the descriptions of the items were very informative and the ordering process was very fast and easy. I have to say that I am beyond impressed with the shipping. I ordered my item (a hibachi grill) around 2:30 pm and I received an email at 2:45 pm notifying me that my package had been shipped!! To my joy and amazement I actually received my package at 2:15 the very next day!! Normally it takes about 24 hours to process the order before even shipping, but I received my package in less than 24 hours from the time I clicked the “order” button. I am referring you to everyone I know! Keep up the great work! ***Kevin C.***

     

Written on: 03/13/14

You guys have your stuff together! I am amazed at how fast you get things shipped from different sources, and with freight carriers. I ordered a bunch of stuff on Monday. I received some of it on Tuesday, and the rest is coming tomorrow by freight - from California!! Amazon better watch their six! ***Reg G.***

     

Written on: 03/12/14

Thank you Brandi for helping us with this issue. We really appreciate your time and effort. We will contact Primo directly! You have a great day! ***Wendy F.***

     

Written on: 03/10/14

Jeannelle, I really enjoyed shopping with you - you were such a great help, and even though I called you on a Monday morning, you were very patient. I certainly received great service and Shopper's Choice will be my first stop next time I need something. ***Lee G.***

     

Written on: 03/07/14

Had a great sales experience--THANK YOU for having knowledgeable people on staff-the courtesy shown was a welcome happening!!! ***JJR***

     

Written on: 03/07/14

Thank you so much for reaching out to me, this is a welcome surprise and an example of 'great' customer service. It is unfortunately raining cats and dogs right now here and I plan to take photo's of the grill tomorrow when it is sunny and back up to 65 degree. I think you will see that the grill has never been used and has been sitting beside my pool for the past 8 months waiting for the outdoor kitchen to be built. I don't know if the cold this winter caused the cracking and ultimate deteriation of the bottom of the grill but when we went to pick it up to move into the new kitchen the entire bottom stayed on the ground. Thanks again and I will get you those photo's tomorrow. ***Barry***

     

Written on: 03/07/14

Thank you very much Jeremy. I appreciate your excellent customer service. ***Alison B.***

     

Written on: 03/05/14

Thanks to you and everyone for their professional timely help in this matter! ***Brian***

     

Written on: 03/05/14

We have been very happy with our purchases and the service and support we have received during our backyard remodel project. I will recommend you to my friends. ***Joanna J.***

     

Written on: 02/26/14

I did see the refund and thank you. I appreciate the customer service I have received throughout this process and I am very happy. We are just getting started in our remodel and will be using shoppers choice in the future. Thank you for the follow up as well. ***Scott C.***

     

Written on: 02/26/14

I have been in the hell of a ten month whole home remodel and I can honestly say that working with Logan has been the highlight. No chains yanked here. I have spent tens of thousands of dollars on stuff for the new digs and no one has been as nice or as accommodating or cordial or helpful as Logan. Clone him. I was super happy with the salesperson I spoke with in the beginning and was going to shop at shopperschoice again AND tell friends, but now I am going to make a point of letting the people (and I know at least four people!!) know about what a terrific experience this has been. Stuff gets broken and dinged and it is a letdown. But right this minute I don't even feel bad about having to wait for a new barby. Seriously. Logan was that nice. Put a gold star on his forehead and give him the rest of the afternoon off." ***Stacee***

     

Written on: 02/25/14

I recently purchased a barbeque grill from ShoppersChoice. I was unhappy with it because the grill cart was not all stainless steel as I had expected. When I called your customer service group I found them to be very responsive. The resolution specialist, Katie, got back to me the next day and resolved my issues saving me the trouble and expense of shipping it back. Your customer service people and Katie did a great job and I will continue to use ShoppersChoice. ***Peter R***

     

Written on: 02/24/14

Dear Kim, I want to take this time to say "thank you". Outstanding job in helping me with my order. I could not have done this without your time, effort and support. I will recommend your company and service to my friends and I know that we will be doing business in the future....my gutt tells me that I will be buying the gas-logs from you folks soon..... Stay well and thank you once again. Respectfully as always, ***Bob***

     

Written on: 02/21/14

I just wanted to let you know how impressed I am with the level of service I've received from Erin Hopson. Erin has been extremely helpful thus far. She has been very prompt, courteous and professional. I've had several questions regarding Napoleon grills, and she has politely answered all of them. While I haven't made my purchase yet, I definitely will be doing so from BBQ guys, and Erin has a lot to do with that decision. First impressions are very important, and because of her high level of service, I feel very confident about making my purchase here. Please pass along my positive feedback. I understand how it is to be in the service industry. People tend to complain a lot more than they show appreciation for good service. Erin has been a pleasure to communicate with, both, by phone and through e-mail. ***Mike M***

     

Written on: 02/21/14

Delva Thank you so much for taking care of this situation. I appreciate you getting this taken care of as it's no fun trying to explain to a collection agent who only wants to collect funds. Concerning the table set, we are enjoying it very much and it adds a great comfortable look poolside. Thank you, ***Gini S***

     

Written on: 02/21/14

Thanks Brandi! You did a great job in always responding so quickly! ***Brandi***

     

Written on: 02/18/14

Feel free to fwd to your boss... I'll do business with you because you differentiate yourself with the website, videos, review, and in large part because of the quality of this chat. If the post-sale is as good as the pre I'll be happy and be a advocate (word of mouth). ***Matt***

     

Written on: 02/18/14

Amazing company to deal with. Katie was incredible and she knows the value of good customer service. Any company would be lucky to have her as an associate. I will be ordering from you guys again that's for sure. Thank you ***Brian***

     

Written on: 02/03/14

Dear Dynechia, Thank you so much for your help with this order. Great customer serving skills and attentiveness to customer's needs! It was a real pleasure to talk to you over e-mail. I will be back, because you (and the lady from the Embroidery Dept. who was very efficient and prompt) are really awesome! ***Andrea***

     

Written on: 01/30/14

Erin, Thank you so much for your awesome assistance with research and follow-up. My husband and I are thinking about it. It is more expensive then we anticipated. If we do decide to purchase we will definitely buy from you. You were terrific! ***Ann***

     

Written on: 01/22/14

Delva you have been amazing, and ill email you day of knife going back to you. Thank you so much ***Joshua***

     

Written on: 01/21/14

Thanks, You guys got class. ***Larry***

     

Written on: 01/15/14

BBQ Guys, It was a pleasure to work with Erin on my order. As a residential customer I did not know anything about the doors, drawers, sinks, and BBQ parts I needed for our BBQ island. Erin walked me through the process. She suggested the parts and sizes I needed. I believe she is very knowledgeable of the products and how it all fits together. The drawing she provided gave me a great visual of what the island would look like once completed. I was going to shop the prices around but because of the very positive experience I had working with her I just ordered everything right then. ***Bob***

     

Written on: 01/09/14

Dear Delva, Thank you so much for taking care of this so quickly. I really appreciate this as the dutch oven was a Christmas gift. And thank you very much for allowing us to keep the defective unit. I will offer it to the person the gift was for. I am sure they will be able to put the pot to use for something. Thanks again for taking care of this issue. I am impressed by the integrity of the staff for it's product. ***Deb D.***

     

Written on: 12/24/2013

I have to say that I am pleased and impressed that you were able to get the item to me for our anniversary, going that extra step has made my day as the saying goes "happy wife", happy life. thanks again, it is much appreciated. ***JRK***

     

Written on: 12/23/2013

Thank you for your help, Keegan. I appreciate your doing everything possible to get this to me as quickly as it can. ***Amy***

     

Written on: 12/23/2013

Keegan, Thank your company again for the fast response. below is a review that I posted on ResellerRatings.com. Please pass this on to your supervisors. I ordered a set of gas logs on Thursday 12/19/2013. Even with the bad weather and the holiday, they arrived this morning, Monday 12/23/2013 with not extra shipping cost. Upon examining the logs, I found one that was cracked. A phone call to customer service was answered on the second ring. Jeremy took my information and immediately sent me an email with a request for a picture attached to a reply to this e-mail. I replied with a picture attached. A few hours later, I received an e-mail from Keegan, stating that he was filing a claim to get me a replacement and that in the mean time I could use my logs without any risk of harm. THIS IS THE MOST OUTSTANDING CUSTOMER SERVICE THAT I HAVE WITNESSED IN RECENT YEARS. I HIGHLY RECOMENED Shoppers Choice for any web purchases. ***J.D.***

     

Written on: 12/19/2013

You are really great. Have not experienced this type of customer service in a long time. Merry Christmas. ***Terri R.***

     

Written on: 12/14/2013

Thank-you for such wonderful customer service. I’m sorry it didn’t work out. ***Michelle***

     

Written on: 12/05/2013

Wow, thank you very much, that is great customer service! I will go online and place the order for the Lava Rocks. ***Kevin C.***

     

Written on: 11/22/2013

Thank You Delva. You have been a tremendous help in resolving this matter. You are a valuable asset to your employer and you are making me a happy customer. Please feel free to give this information to your supervisor. I will be posting comments about all your help. Thanks again. ***Michael Z.***

     

Written on: 11/20/2013

I really appreciate your trying. Your effort for me did not go unnoticed. I will keep you in mind in the future. Have a great Thanksgiving. ***Bill***

     

Written on: 11/19/2013

Dear Elizabeth Thank you so much for your excellent service regarding my mix-up of addresses. Have a wonderful day. ***Joy L.***

     

Written on: 11/18/2013

Dynechia, Thank you so much for getting this done. Your efforts in this, as well as your knowledgable explanation of the gas control mechanisms, are very much appreciated. And as I stated in our telephone conversation you are my new best friend. Thank you, ***Doug H.***

     

Written on: 11/18/2013

Dynechia, Thank you so much for getting this done. Your efforts in this, as well as your knowledgable explanation of the gas control mechanisms, are very much appreciated. And as I stated in our telephone conversation you are my new best friend. Thank you, ***Doug H.***

     

Written on: 11/15/2013

Please forward this email to management. I was on the website this morning and chose to have a live chat with one of your agents. Rochelle was wonderful and helped me make the best choice to fit my needs. She handled everything for me and I really appreciate it. In this world it seems that we only hear about the bad things, and the complaints, so I just wanted to take the time to send something good and let you know that you have an excellent employee and she should be commended. Have a great day! ***Tim P.***

     

Written on: 11/13/2013

Thank you Jeannelle!!! What great customer service!!! I really appreciate the extra service you are providing me! Thank you for your willingness to "keep me in the loop" about the availability of the bayou "pot"! ***Joy***

     

Written on: 11/06/2013

Thank you, Delva! You are the best. Tell your boss your deserve a raise!! I really appreciate your help. ***Joyce K.***

     

Written on: 11/05/2013

Jesica, Thanks for your professionalism compassion in resolving this matter. Shopperschoice needs more Jesicas. Rgds, ***David***

     

Written on: 10/25/2013

I want to thank Erin and you for trying to find a replacement for our now ancient and deteriorated build in indoor natural gas grill. I was hopeful but sadly there doesn't seem to be a replacement that would fit into our fixed size space. Such is life. ***Leighton***

     

Written on: 10/25/2013

Hi Jeremy.... Thank you for the frequent updates!! I appreciate your willingness to do this for us. We REALLY want one of the "Pots"... and are willing to wait if it means we will get one. Thanks again for your efforts!!! ***Joy***

     

Written on: 10/24/2013

Your efforts have far exceeded any expectation. I'm glad your in my corner. Many thanks. ***Al***

     

Written on: 10/24/2013

I never give up on you Keegan, I can depend on you more than I can my own family Thanks so much for all you do. ***Todd***

     

Written on: 10/23/2013

I don't care what anybody says, YOU ROCK! Thanks for checking and expediting. If you are ever in South Florida, feel free to stop by for a COLD beer. Regards, ***Douglas***

     

Written on: 10/18/2013

you have the best customer service of anyone I've worked with since re-doing this house ***Joseph***

     

Written on: 10/17/2013

Hello Erin, But of course that is not too much to ask. Count on it. You have been an excellent customer service rep to deal with. (reason why I called you back). I will be calling you for some other stuff I will be needing soon. My best regards, ***Carlos***

     

Written on: 10/16/2013

Installed all products as shipped .....would like to thank the gals at customer service for updating and correcting our original order which saved us money...customer's are thrilled with the entire setup...our time was consumed mostly with the horrendous gas line set up the builder installed in our customer's condo... the job would have been so simple otherwise with the great products you have...straight forward and great results...thanks again for all your help, fast service and great prices we can pass on to our customers! ***Gualtieri Custom Contracting and Plumbing***

     

Written on: 10/16/2013

Thanks Rochelle! You've really been so helpful! I'm going to go ahead and return the screen. If you can have them send me the label that would be greatly appreciated. Then I just drop off the screen at a UPS location or organize a pick up, right? Thanks again! ***Kelly***

     

Written on: 09/28/2013

To whom it may concern, I normally don't provide feedback on purchases that I make or about customer service personnel that I deal with, however, I have to make an exception. Delva (don't know her last name) has helped me along the way during the purchase of my grill and accessories. She was knowledgeable and provided outstanding follow up support. This is really important to me and will definitely continue to do business with your company. People like her are making a difference. ***Aponte***

     

Written on: 09/24/2013

Erin, I absolutely enjoyed the process of working with you. I very much appreciate your patience and guidance as I worked through my decisions. I am looking forward to receiving the purchased items and using them very soon. I completed the rating you requested. Is there anyone else I could contact to compliment your service and support? A supervisor perhaps? Thanks again. ***Jeff***

     

Written on: 09/20/2013

Dynechia, Well so sorry about the update of frig message!! Email with the shipping and tracking went to JUNK MAIL!!! Not sure why. Want to send you a BIG THANK YOU For being so prompt with the updates. Wonderful customer service ***Bruce***

     

Written on: 09/18/2013

I have nothing but praise for the ShoppersChoice.com storefront BBQGuys. I was in the market for an entire outdoor kitchen, and I am one known for my due diligence. I arrived at the BBQGuys site based on their low prices. I stayed because of their variety of quality products, their accessibility during my research, and their warranty process. I had many questions, and the online chat feature came in handy. Regarding their warranty process, I can go back to BBQGuys with any warranty problem. They aren't shuffling me off to the manufacturer. This gave me confidence that my purchase would be supported by them should something go wrong.The products arrived within a few days of my order placement. The cost to ship 1 36" grill, 2 x side burners, 1 fridge, plus accessories should have been very costly. Instead, shipping was free, and very quick. Wow!Another point was their product support. My builder had questions during installation. I called the 1-800 support number, and it went straight to a knowledgeable support professional. No hold, no transfer. In fact, he sent photos of how to resolve the matter to be sure I understood. Double wow!Final point, due to the nature of construction, I stored many of the boxes in my garage until my builder could install them. After two months, I finally opened all the boxes, took inventory, and was unable to locate an item. I responded to customer service, and without contention, a replacement arrived at my house the next day. I have been thoroughly impressed by this business. Their products are the highest quality, and their customer support throughout the purchase lifecycle is unmatched. ***Trip***

     

Written on: 09/18/2013

I have nothing but praise for the ShoppersChoice.com storefront BBQGuys. I was in the market for an entire outdoor kitchen, and I am one known for my due diligence. I arrived at the BBQGuys site based on their low prices. I stayed because of their variety of quality products, their accessibility during my research, and their warranty process. I had many questions, and the online chat feature came in handy. Regarding their warranty process, I can go back to BBQGuys with any warranty problem. They aren't shuffling me off to the manufacturer. This gave me confidence that my purchase would be supported by them should something go wrong.The products arrived within a few days of my order placement. The cost to ship 1 36" grill, 2 x side burners, 1 fridge, plus accessories should have been very costly. Instead, shipping was free, and very quick. Wow!Another point was their product support. My builder had questions during installation. I called the 1-800 support number, and it went straight to a knowledgeable support professional. No hold, no transfer. In fact, he sent photos of how to resolve the matter to be sure I understood. Double wow!Final point, due to the nature of construction, I stored many of the boxes in my garage until my builder could install them. After two months, I finally opened all the boxes, took inventory, and was unable to locate an item. I responded to customer service, and without contention, a replacement arrived at my house the next day. I have been thoroughly impressed by this business. Their products are the highest quality, and their customer support throughout the purchase lifecycle is unmatched. ***Trip***

     

Written on: 09/17/2013

Erika, Now that's what I call true customer service. I am an avid BBQ'er and will use the coals this weekend. You can count on me to be a repeat customer for both my personal use and the company I work for. Thank you for your proactive email. ***Dean***

     

Written on: 09/17/2013

Thanks Erin - I checked out this site this morning and I was amazed at the overwhelmingly positive reviews of your company and you individually. So far so good, and I was so impressed with your website and with your responsive service that I just really wanted to do business with you. I really appreciate all the help from both you and the website (the video reviews of the grills were extremely helpful). I will definitely post a positive review for you on the site below. Thanks again! ***Todd***

     

Written on: 09/17/2013

Erika, Sorry for the delay, I dropped off the package this afternoon. Thanks for all your help! I'll be leaving a very favorable review on amazon for your company this evening. I couldn't be happier with how you handled this, and I'll prefer your company for future purchases. ***Mark***

     

Written on: 09/13/2013

Delva, Thank you and the shoppers choice team for helping me receive all if my order and replacing the broken item. I will highly recommend your company and Darlee products. ***Paula***

     

Written on: 09/13/2013

Erika, Sorry for the delay, I dropped off the package this afternoon. Thanks for all your help! I'll be leaving a very favorable review on amazon for your company this evening. I couldn't be happier with how you handled this, and I'll prefer your company for future purchases. ***Mark***

     

Written on: 09/13/2013

Dynechia, Thanks for your update. I appreciate you staying on top of my order and letting me know what's going on. I will be leaving the country around Oct. 15, but if my order can't be shipped by then, I could give you another address to ship it to (my son's address) so it could arrive while I'm gone. But I prefer it to be shipped to me. I look forward to your keeping in touch so we can coordinate the shipping address before I leave. I am assuming you will be getting this product back in and that it hasn't been discontinued. Because if it has been discontinued, I would want to know so I can look else ware for a similar pot. ***Jill***

     

Written on: 09/13/2013

Dynechia, I want to thank you on your excellent customer service. I have ordered a lot of items from a lot of places and the fact that you provide us with constant updates on the order is to be commended. I can assure you most wait until you call them and then tell you "Well I am not sure, I will need to check and get back to you". ***Leona and Bruce K***

     

Written on: 09/13/2013

Sara, Thank you so much for all of your help with this order. I received the hats and they look wonderful. Everyone was so pleased with them. We will be wearing them for the Susan G. Komen race for the cure. I was diagnosed with stage 3 breast cancer 3 years ago, I was 48yrs old and had no family history. They said it was a fluke! I had long beautiful hair and I purchased a human hair wig. My girlfriends named it Zeena. I decided to start a team for the race and name it Zeena's Warriors. The hats are perfect and I so appreciate you shipping them overnight at no additional cost. I am sure I will do business with you in the future. I am attaching a photo of myself with the hat. Please note this is my real hair - it's hard to believe I was bald 2 yrs ago! ***Teresa P.***

     

Written on: 08/19/2013

Good morning Amanda, I just wanted to say Thank you to you and everyone at Shoppers Choice for the help everyone provided to get my parts for the Grill Dome built and shipped. I now it took a long time to get everything correct but in the end everything arrived and I am back to cooking on the Grill Dome once again. Sometimes in the heat of the battle we forget to say "Thank You" to the people that makes things happen! I appreciated the professional way you handled my order even with the issues we had. You always kept me informed via phone or email on the status of my order and I appreciated that a lot. Once again Thank You and everyone else at Shoppers Choice for making everything right. Have a Great Day and Best regards, Dave P.S. please forward this to your boss/supervisor since I do not have their email address. ***Dave C.***

     

Written on: 08/19/2013

Hello Delva, Thank you once more for your spectacular service, very much appreciated. I have provided you with the feedback. Many thanks, ***Suzanne***

     

Written on: 08/12/2013

Thank you so much!! I am so surprised by your customer service department!! I will be shopping more on your site.... I will donate them, and so appreciate not putting me out to go through a return. I just noticed as well, the buckle on the side of the right boot is also broken.. so it doesn't hold the strap at all... disappointed in the product, but very pleased with how you handled it!! Thanks again! ***Amy***

     

Written on: 08/08/2013

All done! My review puts your name in the bright lights and should be visible to the world! You made it easy and really hooked me up...I am busy and do not have time to go "comparison shopping" through hundreds of products...just help me with a good product that will serve me well and make me a fair deal and get er done!! That's me and I believe that is what you did....thanks! ***JC***

     

Written on: 08/07/2013

Rochelle, Thank you for the update. You have been excellent in keeping me informed during this entire process. I really appreciate your professionalism and help. Thank you for a job well done. ***Sandy L.***

     

Written on: 08/02/2013

Thank you for this awesome website! You have made my grilling 10,000 easier! To healthy eating!!! ***Susan***

     

Written on: 08/02/2013

Dear Rochelle, thank for your message. I really appreciate the professional and business like way you and your company have handled this matter. It has not been that easy to get the original grill back from the person that ended up with it. A lot of phone calls, pay in advance what they had paid to the freight forwarder to move the grill to Honduras. Anyhow my wife is an attorney and Tegucigalpa is a small place.... Most likely this weekend I shall have the grill connected and finally be able to fire it. The damage is on the back corner. It appears to be limited to the steel frame and as it will not be visible I do not think it is worth to repair. It looks like nothing inside has been affected. The grill looks beautiful and I hope it might be the source of future business for your company. Kind Regards ***Mario Z.***

     

Written on: 08/01/2013

Delva, got it and its great....just like you. Thanks for all of your help. ***Pete***

     

Written on: 07/31/13

Rochelle, Thanks for the best customer service. You really made me special during the entire process. Since I started speaking to you, I knew I was in a good hand. Wish I had your managers email address. Please forward this email to your manager. Your company should know that you are an asset to your company. Wish you best of luck. I will calling you for my future needs from shopper choice.com. ***Sam S.***

     

Written on: 07/29/2013

Jeremy, I have been away from home for a few days but it is very important to me to reply to you. You are a very important employee to your employer. You replied to my e-mail in a very timely manner, very professional and had resolved the situation. Thank You very much for this personal attention to my order. I would like to recommend that this e-mail and all supporting documents makes it to your supervisor so that this person knows what an asset you are to your company. I have saved for three years to build this outdoor kitchen. Yes, I wanted all in place yesterday. Once we have our hands on a dream we want to start enjoying instantly. Thanking for your valuable help and kind consideration, ***Elaine C.***

     

Written on: 07/27/2013

Hi Katie: I just received my order...it's everything I expected and more. The towel, which I bought for my grandson's 7th birthday, is such a nice quality and the embroidering is just perfect. He will be so excited. I certainly will not hesitate to use Shoppers Choice again. Some of the best customer service I have received in a long time. Thank you so much for your help. ***Caren R.***

     

Written on: 07/20/2013

Delva, I have received the cart, fitted the grill head on it and everything fits and works! This whole thing has been a struggle but now I am happy with the product I ordered, but I have been more impressed with your (and eventually Brian from AEI) customer service. This is always a worry when buying off the Internet but you exceeded my expectations. ***John***

     

Written on: 07/16/2013

Thank you. You are a tremendous asset to your company and I would like you to forward this email to your boss. I deal with people every day and you would be one I would like working in my office. Thank you again. ***Ray M.***

     

Written on: 07/10/2013

I want to say thank you to Michael whom I communicated with using your "Live Chat" feature. He provided much needed guidance that helped me decide on the right grill and instilled confidence in my decision to make a purchase with your company. Thank you! ***Joe F.***

     

Written on: 06/29/2013

Thanks for the great service Jim H.

     

Written on: 06/28/2013

Dear Dynechia, Thank you for your follow-up. Between you and Jeremy, your customer service is excellent--you go the extra mile. Best regards, Michael V.

     

Written on: 06/27/2013

Hi Rochelle, Thank You. Who Knows ! The important thing is the GREAT service that you provided to me. Thanks Again. Later, Vince

     

Written on: 06/26/2013

Rochelle, Thanks for your help. You and your team are ROCK STARS at customer service! I can't thank you enough. Bryan F.

     

Written on: 06/25/2013

Delva, Thank you so much for taking such good care of me and for being so nice. You made me feel so much better about my stupid mistake and I really appreciate the wonderful customer service! You're the best! Thank you, Jeannine K.

     

Written on: 06/22/2013

Hello. While it was frustrating to get the wrong cart delivered (we are very eager to start grilling), your excellent customer service by Heather made up for the disappointment. I am in a professionals services industry myself, and I always tell my staff - the client will remember how you *handle* the problem more than the problem itself. The fact that I called and was able to quickly talk to a real person was great. She handled my issue beyond my expectations including offering to refund the $150 fee I paid to assemble the wrong cart. I will for sure recommend BBQguys.com to all my friends and family. You will more than make up that $150 in good will and hopefully sales from referrals. Thank you very much. Jeff S.

     

Written on: 06/21/2013

Erika – I am writing to you to let you know that Katie Ollah provided me with outstanding customer service! I called only a week ago to place an order for an Oakland Living Stone Art patio dining set. I was desperate to have my table and chairs delivered by June 28 for a party we are having that weekend. Katie assured me that she would call the manufacture and try to get this order expedited and on a truck by Tuesday. More than that, she told she would follow up with me to let me know the status. Katie called me on Tuesday with status that my table had left the manufacturer and was on its way to Los Angeles. In this new age of the internet, where the customer is sight unseen, Katie treated me like I had walked into her store. She truly cared that I get what I needed when I needed it. My table is arriving at my house on Monday, June 24 because Katie took the time to care and to follow up. I could not be happier with the service I received both from Katie as well as your company overall. I will be telling my friends to try you out. Regards, Amanda H.

     

Written on: 06/19/2013

Keegan, Thank you for your prompt reply and resolving the issue quickly.. I appricate the excellent and prompt customer service. Regards, Frank K.

     

Written on: 06/19/2013

Hello ! i received my Habachi grill yesterday,and i wanted to let you know that i am 100% satisfied,exactily as i expected. Thank you for your promt delivery. If need anything in the future ShoppersChoice will be my first choice.....Thank You Jerry

     

Written on: 06/13/2013

I have recently totally re modeled my patio at my home and ordered several items from BBQ guys.com, but this week I had decided that my grill was not going to work out, and I am a consumer and can be sold, but I also like to be sold by a knowlegeable person, I found that at your service center in the form of Keegan, I have literally spoken to him almost every day this week with him helping me compare different grills, and he had found me a very good buy in a blaze grill, but while studying various grills I had looked at a DCS, so while I was calling to get him to help me compare the 2 so that I could make up my on mind, I did in fact call and get him on the phone and when I asked him to compare the 2 grills......he just said that the DCS was his dream grill, I just said if he wanted it I just had to have it, he seems like a very nice knowledgeable young man and in the few short conversations I held with him he had convinced me that he was a good guy, a good salesperson and some one I could place my trust in.
Just wanted you guys to know that I had a very wonderful customer expierence today and as a matter of fact I have bought all the doors and drawers from you for my out door kitchen and everyone I spoke to in the past was also very helpful, Keegan however just stood out
thanks,
Tim W.

     

Written on: 06/13/2013

I just wanted to let you know how much I LOVE the Primo natural lump charcoal that you carry. It is just a GREAT product! I just received the Kamado Joe product recently but haven't had a chance to fire any of that up yet. I suspect it will be very good as well. THANKS for great products! Paul

     

Written on: 06/11/2013

Thank you so much for your outstanding Customer Service. Have a great day. Hope there will be no need to communicate with you soon :) (maybe to purchase more stuff) Anna

     

Written on: 06/06/2013

I recently had the opportunity to work with Amanda in customer service on a product I ordered through the website. I received the wrong part and Amanda was extremely helpful in correcting the problem. It took a little extra effort and research on her part to find the right item for me, and she kept me up to date on her progress throughout the time. She made your company look good! Bill P.

     

Written on: 06/03/2013

I just wanted to drop you a quick note regarding the doors I purchased from you...they worked great and look good!! Keep up the quality!! John M.

     

Written on: 05/24/2013

I just wanted to send you a quick note to tell you how pleased I am with my purchase! Best prices I could find anywhere, even at Weber!! My grill is over 12 years old and thanks to your easy to navigate website, I found the exact parts I needed at the perfect prices...it looks and operates like new again! Thanks for providing such a great line of products and such an easy-to-use website. Best, Christine J.

     

Written on: 05/23/2013

Keegan: First off, I want to thank you for all that you and BBQguys.com did to make a customer satisfied. You guys really did more than was expected and it was appreciated, believe me it was. The new Lion grill is set up and have cooked on it twice already, and what you said is very true about the grill. I also would like to say that Weber need to do a little house cleaning in their shipping department. I know what you say about being damaged in transit, BUT, working for a manufacturer my self and know something about transit damage, I really would have a hard time believing that the grill was damaged that much in transit, especially when the box and all four corners looked clean and not compressed. Maybe so, but I have to see it to believe it! I'm not sticking up for the trucking companies, but you got to call them as you see them. Once again Keegan, THANK-YOU for everything you have done, you have a confirmed customer who will shop at your place first before going somewhere else! Walt

     

Written on: 05/23/2013

Thank you. I honestly feel you gave me good advice and I appreciate your knowledgeable help. Philip G.

     

Written on: 05/21/2013

Once again thank you for all your help Keegan you are promt and to the point. Sincerely, Kennard

     

Written on: 05/21/2013

I want to thank Keegan at Bbqguys for helping me resolve an issue with my recently purchased Meco grill. I was put in contact with Marina at Meco grills and a new part was shipped promptly. My grill works perfectly and I am totally pleased with this purchase. Thanks to all for your excellent customer service! Nick M.

     

Written on: 05/21/2013

When I called Sophia to enquire about replacing my 16 year old DCS grill she was very helpful is answering questions on how the new DCS30 was different. In a matter of minutes I was comfortable that this was the right choice and placed my new grill on order. These folks really seem to know what customer service means. Darrell F.

     

Written on: 05/17/2013

Thanks Jeremy, You DEFINATELY have what it takes to be a massive success! I will reorder soon when I get the logo manifested in mind. Andrew

     

Written on: 05/16/2013

Keegan - Thanks for the great service after the bad delivery of the trucking company. The grill made it today and it is in its table already. Thanks for the awesome service and I will recommend BBQguys to all my friends. Thanks Again, Todd S.

     

Written on: 05/16/2013

Hello, I have read the return guidelines. Please process the return label. Its a pleasure buying from your company and can't wait to tell my customers and what good customer service & products you carry. Thanks, Annand S.

     

Written on: 05/16/2013

Keegan, Thanks again, it has been quite an ordeal and you have hung in there every step of the way. You will have to let me know how to get in touch with the president/owner of your company. I'm voting you for employee of the decade. Todd

     

Written on: 05/15/2013

Hi, came home today, and our hats had arrived. Thank you so much for all your help, we are very pleased with how they turned out. We will keep your web page in our favorites. Thanks again, Ann T.

     

Written on: 05/13/2013

Just a quick note to tell you how impressed I am with the customer service that Sophia gave me on my recent purchase of my TEC II FR Grill. Not only was she very knowledgable about the product, she was really fun to work with on my selections. I give her 10+ stars all the way. She's top flight!
Best Regards,
Eric G.

     

Written on: 05/11/2013

I would like to compliment you on the absolutely wonderful customer service in resolving these issues. Thanks again, Steve B.

     

Written on: 05/07/2013

RARELY do you receive the kind of customer service that I received from ShoppersChoice! Keegan made it his mission to solve my problem as quickly and painlessly as possible. He was excellent with his communications and truly cared about my dilemma. I would give ShoppersChoice an A++ rating! Mike N.

     

Written on: 03/23/2013

I purchased a Valley Oak Log Set with Vent Free Natural Gas through ShoppersChoice.com. The set was delivered promptly, but with several ceramic logs broken. Having contacted Keegan at ShoppersChoice customer service, the issue was documented and corrected in a simple, straight-forward manner. Keegan stayed in contact until the replacement logs were received. We are enjoying the gas logs, and are especially happy with Keegan's service to us. Thank you! Vince M.

     

Written on: 03/02/2013

Lynette,
Received the refund check… thank you. I must say that your customer service and communication is superb. I enjoued doing business with you.
Grant

     

Written on: 02/12/2013

Lynette… thank you so much for your quick response. This is the first time using your website, so I was a little nervous about spending such a large amount with and "unknown" to me. So far though, the process has been easy and quick… from research to ordering.
Thank you again.
Joe

     

Written on: 02/06/2013

We love everything!! My husband is so excited !! Thank you very much for all your help! Sincerely Lila

     

Written on: 02/06/2013

Sophia was very helpful in the selection of my new Lion grill. She provided me with complete information about Lion and two other grills I was considering, and answered all of my questions. I then thought about what to buy for a couple of days, and when I called back to order I got Sophia again.

I promptly received my grill, assembled it, and am very happy with the Lion product. ShoppersChoice.com could not have done a better job for me. Thanks
Stuart

     

Written on: 02/04/2013

Thanks so much Erin, with customer service like this, how can I not buy my new Tec grill from you, great information on follow up and great to work with. Bbqguy's is lucky to have you in customer service. I will be placing my order with you after I talk to my contractor who is building my outdoor kitchen sometime in early April. Thanks so much Jim

     

Written on: 02/01/2013

Rochelle, YOU ARE AWESOME!!! Work crews will be there today and Monday so good timing. Thanks for all of your help and assistance. Have a great weekend. Bob

     

Written on: 01/31/2013

Sara,
Thanks! I got it today, it's PERFECT! I'm telling my friends, you'll probably have more orders soon.
Amy

     

Written on: 01/30/2013

HI LAUREN and ALL customer service team, THANK'S again for your support, service is outstanding. AMAZING. I AM already have a " MILLION $$$$$'' on my wish list.
BYE BYE for now and Hello from NEW YORK.
V L A D I M I R

     

Written on: 01/30/2013

Jeannelle,
I am very pleased with the service and prompt delivery of my Blaze grill...Thank you very much for all your help! I will go to Resellerratings.com and post a nice review as soon as possible.. Thanks Again for your great service!
Regards,
Mike

     

Written on: 01/29/2013

I have never experienced such good customer service. You really went above & beyond. You were at lunch when I called back to order, but another girl took care of me. Thank you SO much!! Judy

     

Written on: 01/28/2013

Thank you. I appreciate the ease with which you process returns. I will certainly continue to shop with you. Joyce

     

Written on: 01/28/2013

Hi Rochelle,
WOW! I was not at all expecting to get a new grill. With that being said can you please pass the following message on to those you feel fit. It also applies to you as well.

Quite simply I have not had a better customer service experience not only as of late, but also from the day I first ordered my outdoor kitchen equipment. So thank you so very much for all your help with both this issue and also the amazing customer service y'all practice! Many thanks,
Brian

     

Written on: 01/28/2013

Jeannelle:
We can't thanks you enough for the excellent service, great advice, and a wonderful product. I assembled the grill this weekend, and it looks like a workhorse. I have not been able to hook it up to the gas line yet to be able to use, but that should happen this week.
Many thanks,
Peter

     

Written on: 01/26/2013

Thank you Keegan. Fantastic follow up and follow through...I really appreciate it. You made this so easy and I was very afraid it was going to be a hassle. Thanks again....great job!! I will be on the look out for them. Brian

     

Written on: 01/20/2013

Hi Erika,
Thank you! You provide wonderful customer service.
Sandra

     

Written on: 01/18/2013

Dear Erika,
ShoppersChoice has become my choice of online shopping. I am utterly impressed by your most courteous and proactive customer services, which has installed my full confidence in your company. I will promote your site to family and friends. And you can bet that if there is anything I can order from your site in the future, I will.
Thank you very much
Cookie

     

Written on: 01/16/2013

Keegan
Just wanted you to know that I got the part yesterday, installed it any everything is working great! Thanks so much for your EXCEPTIONAL customer service! I hope you are recognized for this as it is a rarity in this day and age. I would recommend ShoppersChoice to anyone for the customer service alone.
Thanks again!
Steven

     

Written on: 01/11/2013

Thanks again for your help Erin. You have been wonderful to deal with on all levels. There aren't a lot of good, problem solving folks out there. Your company is lucky to have you on staff.
All the best,
Mike

     

Written on: 01/10/2013

Keegan,
Without a doubt your going the extra mile. Thank You for being so vigilant. Thank You for all the updates !!
Carl

     

Written on: 01/04/2013

Hi Rochelle,
Just finished placing order with Jeannelle, Sales Specialist at Shoppers Choice. She not only handled all my questions in an efficient and timely manner but went out of her way to ensure I not only received the right products , but also the right price. Can't ask for more than that .... I'll be back.
Thanks,
Ron

     

Written on: 01/04/2013

...quick, helpful, outstanding service. Thanks very much, David

     



Written on: 01/04/2013

Hi manager customer service!!
I just want to say thank you to Erin !! She gave me a wonderful customer service with my order!! You're very lucky for have peeople like Erin pn your Staff!!!

Jorge

     



Written on: 01/04/2013

Hi Rochelle,
Thanks again for all your help on this. I saw the new confirmation number. I went ahead and responded on the ratings website. The lost items and consequent delay in delivery were unfortunate, but that will happen I suppose. You made the process much easier and I really appreciate your responsiveness throughout. Thanks for taking care of me.
Best,

Pete

     



Written on: 12/31/2012

Sara,
Just had to say, I received my hats today, and I am not only so pleased with the time frame, but I am just absolutely thrilled with the embroidery. They are exactly what I was hoping for! Couldn't have turned out better!! You did a truly professional job. Thank you so much. Best wishes for a great holiday season to you!

Rod

     



Written on: 12/28/2012

Hi there. Just a quick note to let you know that you made my father's Christmas by shipping out his chiminea so quickly. Not only did it arrive in time, but it arrived earlier than anticipated. Whatever you are doing, keep it up because it works!
Best,

Kathryn

     



Written on: 12/27/2012

Wanted to get a gas log kit and knew enough to be dangerous, Jannell was the MAN, Mame! She was so very knowledgeable in assisting me to find the right set. Very patient, professional, and answered all question even showing me how to save some money. Thanks Jannel.

Mack

     



Written on: 12/20/2012

Hi Erin, thank you very much for the extremely customer-friendly service. Your service is definitely one I will continue to use and highly recommend to others. I have many out doorsey men in the family so I'll be a frequent user of the products you manage. Thanks again - have a very merry holiday.

Louise

     



Written on: 12/18/2012

I just received the new element last night. Thanks for your follow up and the great service you have provided. Have a Merry Christmas!!

Dennis

     



Written on: 12/17/2012

To Whom it May Concern:
I wanted to take a moment to share the wonderful and pleasant experience I had with the staff at BBQGuys.com. In particular, Ms. Lauren Drisdale, from the customer service and sales office.
I contacted BBQGuys.com to assist me in building an outdoor kitchen. As most Americans today, I was working within a budget; however, I have always wanted to build an outdoor kitchen to enjoy and entertain family and friends. Upon speaking with Ms. Drisdale, I was taken aback at the incredible level of customer service I received. She was professional, articulate, knowledgeable, friendly, understanding and truly sought out to help me by answering all of my questions. In a digital era and day and age where customer service often appears to be unimportant, I found my experience with BBQGuys refreshing and enjoyable.

I was never rushed or hurried, and Ms. Drisdale actually researched several questions that I had. The conversation lasted over one hour, and in sales, that is often viewed as too long. Aside from being a model representative for BBQGuys, Ms. Drisdale offered personal service and followed up immediately with an email. We discussed each item and accessory and she even provided honest insight into the selection of a grill, burner, griddle, doors, drawers and other items. The issue of safe construction was at the forefront and I never once felt pressured. Ms. Drisdale was the consummate professional.

Obviously, there are three guiding principles that will serve as the cornerstones to my project, and I feel BBQGuys has delivered on all of them. First, I want high quality products at an affordable price-BBQGuys selection is second to none and Ms. Drisdale was able to focus the project and selection of products on premium brands. Next, I have to stay within my budget. BBQGuys prices are competitive and their willingness to match and beat competitors prices speaks to the level of service offered. Ms Drisdale remained confident that I would find the best prices and selection at BBQGuys. She visited competitors' websites and took the time to locate the best options for me. Lastly, and equally important is customer service. I cannot say enough about how critical this often forgotten, yet all important issue is. Ms. Drisdale did an exceptional job of representing her company in the highest manner and making the potential customer into a satisfied customer. In closing, I wanted to extend my appreciation to BBQGuys and especially Ms. Drisdale. My outdoor kitchen dream project is nearing a reality and I am looking forward to the process that for so long, never thought would be possible.

Kind Regards,

C.J.

     



Written on: 12/17/2012

Rochelle- I want to thank you for your courtesy and professionalism in handling the problem associated with my purchase. Customer service is severely lacking these days and too many companies treat every sale as their last sale. They don't understand the importance of customer retention. And, most companies don't have people like you who express interest in representing their company at the highest standards and follow through on what they say. I will go out of my way to make sure I purchase from your company again, in the near future. Best Wishes for the holidays.

-Alan

     



Written on: 12/12/12

Erin,
Good Morning! I wish everyone gave customer service like you! Incredible! I sold the home and disclosed info about the fire ring. The new owners have your information and if they wish to repair, they will contact you. Thank you very much and Merry Christmas!

John

     



Written on: 12/12/12

Thanks to Jeremy for being so efficient and courteous!!!!

Anonymous

     



Written on: 12/12/12

I can't say enough about how much I appreciate your help, your attitude, your compassion. Even though this was about fire place rocks, it seemed as important to you as it was to me. You took on my battle and fought it for me. THANK YOU! I didn't get the outcome I wanted, but you can count on me to brag on ShoppersChoice.com and the service I received from you. I am very please with your effort.
I wish you a wonderful holiday season and a Merry Christmas!

Sincerely,

Terri

     



Written on: 12/11/2012

Rochelle- Thank You. I selected to purchase through your company because your company "Customer Ratings" are very high. You have lived up to that and I will definitely try you again.

Regards-

Allan

     



Written on: 12/11/2012

Thank you so much, I have to tell you, from the time I placed my order, every question, concern or problem I have had (which isn't many) has been handled so efficiently, and with genuine courtesy and concern. As an owner of a medium sized business, I am truly impressed at how great you are to work with. Thank you so much for all of your help. I will certainly refer my patients and friends to your site. I have actually enjoyed buying from your company.

Very sincerely,

Todd

     



Written on: 12/10/2012

To Management,
I am sorry, I do not recall the name of your agent that helped me with my order this morning. I would like to tell you she did an outstanding job. Very respectful, extremely helpful and very aware of your system.

Thank her for me.

Dr Roberts

     



Written on: 12/3/2012

Sophia, everything went excellently with my ordering. You know the products well and the process was easier than I expected.

Thanks you.

Jon

     



Written on: 11/28/2012

I just ordered all my outdoor kitchen appliances & cabinets from your site. The customer service provided by Jeannelle was just simply - outstanding. She was able to answer all my questions and was very helpful in ensuring the order was accurate & complete prior to finalizing. Jeannelle even worked some "magic" by providing some additional savings. I'm looking forward to receiving the appliances (free shipping - come on you can't beat that) and hope that experience will go as well as the ordering process. I'll provide further feedback once I'm in receipt of all the appliances and have hada chance to install & use.

Thanks again,

Joe

     



Written on: 11/21/2012

Oh Erika Thank You for keeping your promise. I received a notice from Amazon yesterday the item was shipped and should be here by today or Friday. I'll keep my promise and place a review after receipt...you've got a great company and I want other people to know it.

Carl

     



Written on: 11/20/2012

Keegan,
Got it, perfect, super pleased. Thank you for being so great about making this right.

Loren

     



Written on: 11/15/2012

I just wanted to let you know how happy I am not only with the DCS quality, but your Customer Service was amazing. I really felt as if I was working with a small personal business (that shipped a 550lb. pallet to my door). My new "one of a kind" outdoor kitchen center is turning out amazing, It has taken all of my free time for the past 4 weeks to complete, and is almost finished. However I have been using the equipment for the past 2 weeks. I will certainly recommend your company to everyone, as well as not hesitate to purchase from you anything else that I need if you carry it. Thank you.

Steve

     



Written on: 11/14/2012

Scott,
Thanks again for clearing up all my questions! You are one of the best customer service reps that I've been in contact with for a long, long time. Tell your boss to give you a raise - you deserve it!

Have a great day!

Diane

     



Written on: 11/7/2012

Rochelle,
The handle does reach the outside of the grill. The problem was on the motor side where the spit rod reached past the entire motor. I think the problem is entirely with the motor. The 120V motor may be mounted differently to accommodate the length. Let's wait and see after the replacement arrives. I REALLY appreciate your time and effort in resolving the issue. It's so nice to communicate with a friendly and understanding person rather than a computer. it's a rare pleasure.

Thanks again,

David

     



Written on: 11/6/2012

Erika,
What can I say, you are really very good . . .

Matthew

     



Written on: 11/5/2012

Hi Rochelle,
The correct part was delivered Friday. I installed the kit this weekend and am just waiting on the gas company to install the main gas line for me. Thanks to you and Michael for all your help. Also, please let Erika know that I shipped the fire glass I am returning out on Friday as well. You should have it this week. While there were some minor issues, I think you guys did an excellent job of correcting the problems.
Thanks again.

Steve

     



Written on: 11/5/2012

What a terrrrrrrrrrrrrrrrrrrrrrrific company. Thank you so very much for your call and handling this minor problem. I'll do more business with your company..BRAVO to You nad Your GREAT company.

Carl

     



Written on: 11/1/2012

Dear Jeanelle
I have received great advice when selecting my items for purchase. Excellent follow up with my order and shipment. And fantastic after the sale help in answering all my questions. Thanks for the suburb customer service all the way around.
Best Regards,

Ben

     



Written on: 10/19/2012

When I get home I'll check for the stoppers. Thank you for wonderful service!

Lois

     



Written on: 10/18/2012

Just ordered gas logs and had wonderful help from Sofie. Very friendly and helpful. Appreciate the help as I had many questions and she looked up one question so she knew she had the right question

Juanita

     



Written on: 10/18/2012

Thanks Thomasina! Superb customer service!!

Linda

     



Written on: 10/17/2012

Good morning all,
My wife and I made a recent purchase of gas logs for our new fire place. When my wife called she spoke with Sophia who was everything that a customer could ever wish for when dealing with an online retailer. Sophia was very helpful, informative, professional and a real pleasure to do business with! Thank you so much for your help. The gas fireplace logs look fantastic!

Mark & Chris

     



Written on: 10/16/2012

Dear Sara:
Everything is just beautiful! I hope to repeat this order in the future. We shall see how they go over. Many thanks to you all for a great product and a good time! Have a Blessed Day!

Sincerely,

Dee

     



Written on: 10/12/2012

I purchased a DCS grill from you on the BBQguys website about a month ago. Just wanted to let you know what a good experience it has been. From the advice I received when I called prior to purchase and the two customer service calls I made post purchase, your service has been excellent. Unfortunately I do not remember the names of the reps I spoke with, but in all cases I was impressed with their product knowledge, their obvious customer focus and their desire and ability to help me. The product has also exceeded my expectations. I will recommend you as often as the opportunity arises. My son is going to build an outdoor kitchen and I expect him to be calling you in the Spring.

Mat

     



Written on: 10/12/2012

Elizabeth,
You ability to respond to customer's requirements and needs is exemplary. I've worked in supply chain sales in oil country tubular goods for over 40 years and you're a credit to any company that is lucky enough to have you as an employee.

Thank you, for your help. Do not hesitate to use me as a reference should have that requirement.

John

     



Written on: 10/9/2012

To whom it may concern ......... Wanted to take a moment and thank Sophia over at Shopperschoice.com. I know it was the end of the day for her and she was so nice to take the time and place my order. It was one of the best transactions I have ever had ordering something on line. It was so nice dealing with someone who really knew about the products they sell. Answered every one of my questions and even made a couple of great suggestions . Absolutely perfect!!!!! looking forward to receiving my order. Thanks Sophia

Sincerely

Q

     



Written on: 10/6/2012

I received the new rod and handle on Thur(10/4) and delivered the original rod and handle to Fed Ex using the return label that Michael sent me on Fri(10/5). The new set works fine, used it Fri. The Blaze products all work great and I am very pleased with them. But I am even more pleased with the service after sale provided by shopperschoice and the bbqguys. The value added you all have provided makes the whole experience pleasent and the bbqing more enjoyment. I will definitely recommend you to any one interested in buying a quality grill and accessories. Please extend my thanks to Nick for helping me through a couple hickups and Michael for his support also.

Thank You All,

Rich

     



Written on: 10/4/2012

Many thanks! Your company's service is outstanding.

Susan

     



Written on: 9/27/2012

Oh Jeanell you are fantastic..

Pierre

     



Written on: 9/24/2012

Thank you for the excellent service.

Charles

     



Written on: 9/21/2012

Thanks for the great customer service.

Dennis

     



Written on: 9/21/2012

I just received my terry town chaise lounge covers today and I JUST LOVE THEM. They are more than i expected. Thank you I love them so much i am ordering more.

Liane

     



Written on: 9/21/2012

Fantastic Erika. You are so good. Have a nice weekend

George

     



Written on: 9/20/2012

Hi Erika. Thank you so much! I want you to know that your customer service is superb!

Jacquie

     



Written on: 9/17/2012

Hi Elizabeth, I appreciate your time in keeping us informed on our replacement part for our new grill. You've made a potentially bad on-line shopping experience into a satisfying one. We will watch for that today. Thanks again!

Pam

     



Written on: 9/15/2012

Rochelle/Heather,
Thank you for all your efforts and good work. I received the $135.00 reimbursement check in yesterday's mail. You two ladies are OUTSTANDING!

May God Bless,

Scottie

     



Written on: 9/12/2012

Hi Elizabeth, thanks for checking in. We resolved the issue after Heather spoke to my grill guy. Turns out it was a faulty line hose that was clogged and old. Thanks to her (and you) it's all taken care of. I really appreciate your help and please thank Heather for me. You guys run a great company and I'm very impressed.

Best,

Mike

     



Written on: 9/12/2012

Thank you for all your help with my order today. I appreciate the time you took to answer my questions

Nancy

     



Written on: 9/12/2012

Dealing with Shoppers Choice far exceeded my expectations! Sophia was incredibly professional, helpful and responsive. I am bowled over and will look to Shoppers Choice for future purchases. Thank you for the experience.

Bonnie

     



Written on: 9/11/2012

Hello Erika.
Attached is the drop-off receipt for the package. Thank you for the professional manner in which this issue was handled. I will be sure to make positive comments about your company on the primogrillforum and kamadoguruforum. It is really good to know which companies stand behind the products they sell.

Thanks,

Edward

     



Written on: 9/11/2012

I just wanted to report to you that so far My experience with Shoppers has been first class plus. The young lady ((Sophia) who helped me with the gas log purchase was very friendly and professional. She really knew her stuff and was extremely helpful. You are fortunate to have people like Sophia handling customers for you. Thank you also for the quick order follow up. I suspect if we are happy with this product that we will be customers again.

SINCERELY,

Jim

     



Written on: 9/07/2012

In my 25 year career with Owens Corning, I have been a quality professional for at least half off and on. Business grows and dies based on perceived quality and service. You are definitely an asset to your company, I will continue to use my grill and recommend your company to my friends when they are considering upgrading their outdoor equipment.
Yes, you may forward this on to your superiors. This was an unsolicited response on my part.

Regards

Steven

     



Written on: 9/06/2012

Tracy
Your team is the best....I did in fact go in and see the same thing, I must have been trying it too soon. I want to thank you for the prompt and clear response, it is a breath of fresh air.....

Regards

Warren

     



Written on: 8/31/2012

No worries...hope you are safe on high grounds. This has been a great shopping experience and I'll be sure to refer you to others.

Best

John

     



Written on: 8/31/2012

Thanks Elizabeth your service has been great you have a good weekend

Paul

     



Written on: 8/28/2012

Excellent service! Communication is key. I'm in no rush

Best Regards

Clark

     



Written on: 8/27/2012

Thanks so much, Rochelle. Really great customer service!

Jay

     



Written on: 8/24/2012

That is great news. Your customer service is very impressive. The responsiveness, follow-through and professionalism is among the best I've dealt with. Please pass along to your manager and I'll be sure to post my feedback.

Have a great day,

Roxanne

     



Written on: 8/23/2012

Erika, thank you so much! Excellent customer service!

Kathy

     



Written on: 8/20/2012

Thanks, Rochelle.
Super customer service!
Where can I write a kudos/praise report?
You definitely deserve one!

Thank you!

Trina

     



Written on: 8/20/2012

Sophia was very helpful and sounds like an asset to your company. She made my purchase enjoyable!

Thanks,

Dan

     



Written on: 8/17/2012

Thank you Rochelle. I appreciate the great customer service! Have a great day!

Bettye

     



Written on: 8/16/2012

Sophia was Very helpful in assistance to my needs. I felt a great understanding on my purchase with her knowledge ,She was a pleasure to work with.

Thank you

Troy

     



Written on: 8/15/2012

Thanks,,, you do a great job of customer service!!!

Courtney

     



Written on: 8/10/2012

This is my second order with shoppers choice (BBQ GUYS) and both times have been great experiences. Friendly,knowledgeable and easily understood customer reps have me recommending this site to my friends.

Thank you

Pete

     



Written on: 8/10/2012

Thanks Sophia
You were very helpful and assured me in reaching the right choices!! I did enjoy working with BBQ guys and would order again!

Sean

     



Written on: 8/09/2012

Hi Erika
Hey, great speaking with you too, you were a great help, and without you, I would have surely bought some place else.

Thanks again.

Richard

     



Written on: 8/08/2012

Hi Erika
You are awesome! I didn't expect a replacement, just info on how to fix what we had, but I know that sometimes it's easier (an oftentimes cheaper) to replace something than it is to try and figure out how to fix it. However it happened, I really do appreciate your staying on this and following it through - great customer service!

Thanks,

Kathy

     



Written on: 8/08/2012

Your service has been outstanding. Thank you for your help and fast response time. You all deserve a raise and tell your boss I said so. I will definately use and recommend you in the future.

Thank you,

Craig

     



Written on: 8/04/2012

ShoppersChoice.com Hi,
I just wanted to let you know we received our order. I was really happy with ordering from your company. Thank you for being honest about the length of time and shipment delivery. It arrived in great shape, and when you promised. Assembly was easy. I am very pleased with the quality of the deck box material. It is great on our patio/poolside. I hope it will wear well. It is not in direct sunlight...we'll see.

Just one "but"....why do you offer a cushion with ties that don’t attach to anything?

Thanks,

Kristin

     



Written on: 8/04/2012

Thank you so much, Rochelle. Excellent customer service!

Cheryl

     



Written on: 8/02/2012

Thanks for checking on it for me. I appreciate the great service and I know you are beholden to them.

Jaques

     



Written on: 8/01/2012

Amanda,
Great note, good customer service - thanks. Assumption is correct, apologies for the confusion.

JCR

     



Written on: 7/31/2012

You're great, Elizabeth. Surgery's behind me now so I'll have time to write that good recommendation for you. The grill's fabulous and the service even better! --John

     



Written on: 7/31/2012

Sarah...thank you. I appreciate your attention to this and your keeping me up-to-date. You and your customer service team have been very conscientious.

Kathy

     



Written on: 7/31/2012

Lauren,
I want to thank you for the great customer service you provided for me concerning my order #N215XXXXXX. Each person I spoke with by phone during this cancellation process were very curtious and helpful. Not all companies are this easy to work with and I will spread the word about the top notch service I received from your business!

Sincerely,

Kathryn

     



Written on: 7/30/2012

Joy,
Thank you! You were a big help :)

     



Written on: 7/28/2012

I just want to emphasize my feelings about your sales associate Erika. I am not sure if I have sufficient words in my vocabulary to express my sincere appreciation of just how good she is.

I talked with or visited about 10 vendors (California, NJ, Tenn, Ky) concerning my outdoor kitchen. In truth, most had about the same equipment and prices, but none had this pleasant young lady. Her genuine ability and overall demeanor caused me to buy everything from you, and will precipitate my continued support and business.

I want you to understand explicitly that the defining reason for my business with you was and will be because of her. I am sure you recognize that you have a gem. Just wanted you to know how good she is.

Jack

     



Written on: 7/28/2012

thanks elizabeth its all good and your assistance has been tremendous...its the reason why i will return to shopperschoice...thanks again

Jeffrey

     



Written on: 7/27/2012

Awesome, thanks Heather. You rock!! Have a great day.

Cheers,

Dan

     



Written on: 7/24/2012

Tracy,
The range came in yesterday. You are right, it is very nice. My wife and family love it!

thanks again for all the help.

Dave

     



Written on: 7/22/2012

Erika,
Thanks so much for all your help. The table leg came last week and my husband put it on this weekend. It's perfect. Thanks again! I LOVE my new tables and hope to do more business with your company in the future!!!

Susan

     



Written on: 7/21/2012

Hi Lauren
Just a quick note to thank you for shepherding our order all the way through to delivery. It has arrived - we've put it together - and it's just wonderful! I'll certainly be a return customer - and that wouldn't have happened without your great customer service.

Best wishes,

Lori

     



Written on: 7/20/2012

Rochelle,Thanks again. I completed a rating at ResellerRatings. I did not click on the box that asked if the retailer wanted me to do the review since I was going to do one anyway ... and it still would have been 5 stars out of 5. Oh yes,the Platinum Bright Embers arrived today and even though we are in the middle of July with temperatures in the high 90's my wife and I lit the Peterson Real Fyre gas logs and they looked beautiful! We had gas logs in our previous house (which we purchased new) and they were wimpy compared with the ones we purchased through ShoppersChoice/Gaslogguys. The Real Fyre logs and Platinum Brights look so great we drew back the chainmail curtains to show off the logs and plan to have the fireplace lit for dinner parties we have planned for July and August! One more thing. As I said earlier, who ever packed our order did a GREAT job, probably not quite enough to get araise in salary but certainly enough to have a customer tell you it was a great job of packing and they deserve a pat on the back. Our thanks to everyone who assisted with this purchase and fulfillment.

Nick

     



Written on: 7/20/2012

Hi Kristin,
Yes, when I got home tonight the package was gone and on it's way back to you folks. Again thanks for all your help and I am sure I will order something from you folks in the future. As I said in one of my previous e-mail the customer service you displayed in this situation was exemplary and I certainly appreciate all that you have done. Also, thanks for giving me the name and address so I can write to Mr. Tisdale.

Sincerely,

Lew

     



Written on: 7/19/2012

Dear Erika,
Thank you so much for your quick service in forwarding to me the foot peg for my bistro set. It is greatly appreciated.

Sincerely,

Lisa

     



Written on: 7/18/2012

Thank you Rochelle for your excellent customer service !

Ellen

     



Written on: 7/16/2012

Erika
You are awesome!!!!!!!!!!!!! Thank you so much! You have been so patient and great to work with. Once again I appreciate your help!

Mrs Cobb

     



Written on: 7/13/2012

Thank you......the service has been great.

Mary

     



Written on: 7/11/2012

Ericka,
Thanks so much for your response! I'll be waiting to hear from you. Despite the length of time the tables were on back-order, you and your customer service department have been EXCELLENT thru out the process. I cannot say enough about the service I have received! Thanks SO much!

Susan

     



Written on: 7/11/2012

Works well. Thank you for great service.

Jv

     



Written on: 7/11/2012

Thanks again for all of your help Rochelle! You've been wonderful helping me get the BBQ into working shape. Hope you're surviving the heat wave, and have a great week.

Greg

     



Written on: 7/10/2012

Hi Erika,
Thank you for taking care of this. My husband and I were very pleased with the prompt service we received from both you and Darlee. Unfortunately the new burner doesn't always light immediately. It can take several tries. As long as the flame stays on once it's lit, we're happy. We are looking forward to sharing our new table with our friends this weekend.

Thank again,

Brenda

     



Written on: 7/10/2012

Rochelle,
It's good to see that there is still companies out there with excellent customer service.

Thank You,

Jeff

     



Written on: 7/09/2012

Thank you so much for the good service and follow up. I appreciate your common sense attitude and will continue ordering from your company.

Jerry

     



Written on: 7/09/2012

Dear Sir,
Very rarely do I find the time or inspiration to write a letter praising an individual for their excellent customer service, but Erika is this rare exception. Erika deserves honorable recognition for her attention to detail, the promptness of her reply, her patience and diligence in listening to my concerns and following through. As a senior physician in a large medical practice, I was extremely impressed with Erika's ability to speak with me, explain the policies of your company in a way that left me very satisfied and happy with the product I purchased. Erika is an excellent spokesperson and advocate for your company, and at Erika's suggestions, I will make certain to give your company the highest ratings on www.resellerratings.com. I do hope you give Erika praise and recognition for the outstanding customer service she provides. Too often, we hear complaints from clients and patients alike, but Erika deserves all the accolades of an individual who is clearly dedicated to your company and to the customers she serves.

Respectfully,

MaryRose

     



Written on: 7/03/2012

Thanks so much! I really appreciate the assistance and continued updates on the shipping status. Your group definitely goes above and beyond in client service.

Best,

Sheli

     



Written on: 6/30/2012

Hi Rochelle : Thanks for quick response, one of my friend was able to help me with this. The size was OK, I did not know how to fit it in. many thanks for your willingness to exchange it for me, appreciate it and keep up the good work at "ShoppersChoice.com". You will be my favorite place to shop now.

Thanks again,

Ravi

     



Written on: 6/26/2012

Thank you Rochelle - you have been more than helpful - no party plans for a while so umbrella stand delay will be fine. Sorry could not answer your call, busy trying to hit the ball on the golf course - that one was OK but next one lousy!!!! Thanks for your help.

Virginia

     



Written on: 6/25/2012

Thank you for refunding. I am very grateful and will be shopping with you in the very near future! I will also recommend you to my friends

Chris

     



Written on: 6/21/2012

Joy,
Thanks so much for the info. I'd like to thank you personally as well, for the outstanding customer service you've provided throughout this transaction. In spite of the difficulties with regard to backordered items, I am very pleased with ShoppersChoice.com, and would certainly recommend you as a source for quality outdoor products.

Thanks again,

Bob

     



Written on: 6/20/2012

Hello Erika,
Yes the cover received is correct, thanks for your persistance, I appreciate your help.

Mike

     



Written on: 6/20/2012

Lauren,
Thank you for the great customer service!

Eric

     



Written on: 6/19/2012

Dear Customer Service,
I would like to thank you for keeping me up to date on the prompt reaction to my request based on the products availability. I look forward to future shopping with you because of your customer service policies.

Patricia

     



Written on: 6/15/2012

Tracey,
Thank you so much for your call today informing me that the item I ordered ( a portable AC unit) was not available. As this was a gift, I appreciate the update and especially appreciate the super service from Tracey, who was able to locate another model, confirm its availability and adjust my order.

I found your web site in a Google search after the product was unavailable from another site. It was my first time, but it will not be my last. I appreciate the service and the care with which you treat your customers!

Jeri

     



Written on: 6/14/2012

Elizabeth,
Yes, I received the new ice maker two days ago. Thank you soooo very much for all of your help. Without your persistance with the company I know I would not have a replacement machine. Thank you again! I have not tried machine yet, but will this weekend. Take care and have a great weekend! Your the best!!! :)

Sincerely,

Debbie

     



Written on: 6/14/2012

Marc,
Just ordered three grills through Tracy. She is fantastic! There was too much product available, and she helped me find the right one for my specific usage, budget, etc. She also finds answers to questions that are not readily available on the Shoppers Choice site. Without her help I would have wandered around your site, and probably moved on to others. She's knowledgable, patient and decisive. Great hire! Definitely a "Real Person Amazing Service"

Mike

     



Written on: 6/14/2012

Erika,
Thanks Erika. Appreciate all of the help and assistance. And I did received the credit from Amazon via email.

Frank

     



Written on: 6/13/2012

ShoppersChoice.com,
You guys are amazing! I already got the ups tracking number will definitely come back next time I need something!

thanks

Patrice

     



Written on: 6/13/2012

Jeremy,
ShoppersChoice.com Hi ............ I have been dealing with Jeremy, through several issues regarding my order of 6 items from the BBQGuys.com Jeremy has been very - prompt - courteous - polite - and knowledgeable about each and every aspect of this transaction. Jeremy ------ Thank - You for making this painless ------ GREAT JOB !!

Regards

Wayne

     



Written on: 6/12/2012

Sarah,
Sarah, great outstanding customer service. Thanks please keep me updated.

Karl

     



Written on: 6/12/2012

Elizabeth,
Elizabeth, I am very sorry I didn't get back to you sooner, the grill works awesome and my friends want the same one, even more after I told them about the incredible customer service, Thanks again for being there!

Jerry

     



Written on: 6/12/2012

Heather,
Hi Heather! I just completed the online survey...I think you'll be pleased with my comments and review of ShoppersChoice.com! I'm leaving to go out of town tonight, but my husband will be here, so if your check arrives while I'm gone, he'll be here to receive it. Other than the chip in the glass top...we absolutely love our tables! Thanks again for your great customer service! I wouldn't hesitate to shop with your company again!

Kim

     



Written on: 6/12/2012

Erin,
Erin, Thanks very much for your responsiveness, professionalism, and attention to this matter. I will confirm the receipt of the replacement cover with you.

Regards,

Eli

     



Written on: 6/9/2012

Erin,
Erin, I want you to know that I really appreciate the way took care of this. I'm sorry that I was so upset over a grill. Sometimes I forget that there are some real problems in the world. Again Erin I want to compliment you on your professionalism in handling this. I owned my own business for 27 yrs. and I must say that your Customer Service has been great and I will highly recommend Shoppers Choice. Keep up the great work girl I hope your employer has some kind of an idea of the great job you do for them!!!!!

Thank you very much,

Dave

     



Written on: 6/6/2012

Elizabeth,
The shipping company came to p/u the mantle yesterday as scheduled . Again, I want to thank you and the other ShoppersChoice staff for all the effort you put into customer service and satisfaction. Even w/ the mishaps along the way I have been very impressed (especially w/ you!!!!) and will definitely shop w/o hesitation knowing ShoppersChoice.com is an extraordinary company that truly cares about the consumer. THANKS!!!!

Cathy

     



Written on: 6/6/2012

Elizabeth,
Thank you so much for your help and professionalism.

Doreen

     



Written on: 6/6/2012

Erika,
Wow, such great customer service! I love information updates! You might be my new favorite place to shop! Thank you very much!

Melinda

     



Written on: 6/5/2012

Erika,
Thank you soooo very much! This is perfect timing for me. I purchased these for my covered pation for a party I will be hosting this very weekend! Thank you for your professionalism in updating me periodically on the status of my order. It is sincerely appreciated!

Respectfully,

Yadira

     



Written on: 5/25/2012

Erika,
Again thanks for all your help.
Is there a survey or a e-mail address for excellent customer service I can send out on your behalf? If so can you e-mail it to me, I really did appreciate the time and effort you put into helping him..

Thanks

Mrs. Warr

     



Written on: 5/25/2012

Erin,
Thanks Erin you have provided such great service.

Kevin

     



Written on: 5/25/2012

Marc,
Thank you for you concern and for keeping tabs on us. We will certainly stay in touch and will let you know if this unit is functioning properly or if there are any problems. Thank you to the entire Customer Service staff at Shoppers' Choice for your excellent and attentive service. We truly appreciate the level of service you have provided.

Thank you for your help!

Beth

     



Written on: 5/24/2012

Kristin,
Thank you for you concern and for keeping tabs on us. We will certainly stay in touch and will let you know if this unit is functioning properly or if there are any problems. Thank you to the entire Customer Service staff at Shoppers' Choice for your excellent and attentive service. We truly appreciate the level of service you have provided.

Cara

     



Written on: 5/24/2012

Lauren,
Thank you very much! I appreciate both of your emails - it's nice to have such personal and prompt customer service.

Theresa

     



Written on: 5/09/2012

Sara,
The caps were received and they are a BIG HIT! Thank you so much for your hard work.

Kay

     



Written on: 5/06/2012

Elizabeth,
I just wanted to say thank you for taking the time to help with my issues with the first BBQ grill that I purchased. You were so helpful and got me a new replacement grille right away. I really appreciate the special customer service attention that you gave me. Thank you again for your quick response.

Sincerely,

Ed

     



Written on: 5/04/2012

Tracy,
Thank you very much..... you are a splenid customer service person.

Brenda

     



Written on: 4/29/2012

Marc,
In this day and age, the consumer does not always get the service that they expect from a product or a company. And when we don't, we will find the time to complain. But letters or calls or e-mails about exceptional service always gets put the bottom of our to-do list, until enough time passes that we forget about it. I am NOT that consumer. Prior to retiring about 2 years ago, I had a 42 year career in Retail Management, 27 years as a Store Manager for Sears, Roebuck and Co. and 16 years as a Field Manager for PETSMART. During all those years, I would always look for associates who would treat our customers with care, consideration and honesty. You have that associate in William.

Last fall, William contacted me concerning an open order. I had purchased an outdoor heater in November so that we could extend the seasonal use of our deck. William asked if I was ready to place the order, but I explained that I wanted to try the heater out before making the additional purchase. He understood, and contacted me again in the spring to see if I was pleased with the one heater, and ready to buy then two additional units. It was several weeks before I realized that the heater was not satisfactory. It just didn't live up to the description that it would heat a 5 x 5 foot area. So I asked William if I could return it for credit. That is where his REAL customer service skills came to the test!

We had e-mails going back and forth for several weeks, trying to locate an order by order number, date of purchase, address, zip code, model number and serial number. I was sure that I had purchased it from you. After all, William and I had talked about the additional heater order. He was so helpful and understanding, even to the point of contacting the manufacturer to find out who I purchased it from, based on the serial number. He never, ever said that he was stumped, and that I must have bought it elsewhere. I know that he thought it, but he never even suggested that he couldn't or wouldn't help me. If you have any kind of associate recognition program, William should get the year's award.

He reminds me of the story that I always told about Joe Gerard, who was the number one cars salesman in the world. He would say, "I want to sell you a lemon. Because that is when I can really show you what I can do for you." Joe Gerard was the king of customer service. He would contact his customers months after they drove out of the showroom, to make sure that they were happy with their car. He would send birthday cards and Christmas cards. His customers knew that he was there for them. And he was rewarded with their business, time and time again, and the business of their friends.

Marc, congratulations on having William on your team. He is an asset to the company. He is a direct reflection on you. Great job! You have my business.

Sincerely,

Al

     



Written on: 4/28/2012

Rochelle,
Received the grill cover yesterday. It's great. Have to tell you how pleased I am with your service. Thank you.

Adrienne

     



Written on: 4/07/2012

Good day,
Vincent with XXXXXX XXXX XXXXX here. I wanted to write to you and let you know that we, (Rodney, owner and myself) appreciate your Company and Sales/Service Staff very much. I am in Customer Service and Sales at XXXXXX XXXX XXXXX in TX. We have been in business for 20 years, and for three years we have been in the Outdoor Living / Kitchen business. I had a customer that needed repair parts and they were not available from my Vendor, so I called and spoke with one of your friendly, knowledgeable team members and was able to take care of my Customer. On another occasion I had a Customer call and tell me that one of your representatives gave her our phone number and suggested that she call us. In a world of cut-throat, back stabbing business practices, you guys are an excellent example of a company that truly puts it's customers first. I Will continue to do business with your company and I have always given your phone number and websites to my customers, if I cannot provide a product or service to a customer I will still take care to see that they are taken care of by friendly and knowledgeable professionals.

Thank you very much,

Vincent

     



Written on: 4/06/2012

Sara,
Just wanted to let you know that we just received our jackets and they look fantastic! Thanks so much for embroidering our logo, we are very appreciative.

Andrew

     



Written on: 4/02/2012

Tracy,
I just want to say thank you for your excelent customer service. I appreciated the e-mail updates and you guys even called and left me a voice mail regarding the status of my order. This is really exceptional and I wanted to pay the complement.

Thanks again! Have a great day,

Sarah

     



Written on: 3/30/2012

Erika,
We are good. Thanks for your follow up. Tremendous customer support. I will recommend you highly and definitely use ShoppersChoice.com again

Ben

     



Written on: 3/29/2012

Joy,
Thanks for the update, Joy! I can't wait to see all my beautiful new pieces. I must say, I am relieved that the order will come complete. Thank you for your time. All of you at shoppers choice have been wonderful.
Sincerely,

Julie

     



Written on: 3/22/2012

William,
We've assembled all of the Darlee patio furniture and it is absolutely awesome. Great quality and well-built. They packaged everything extremely well. Thanks to you and Chris for making this an easy and worry-free transaction

Steve

     



Written on: 3/21/2012

Chandra,
This is Stephanie; I recently placed an order with your company and wanted to take some time to thank the staff at ShoppersChoice.com for doing a great job. I received phone calls and email updates from Joy (who was very professional and honest.) I really appreciated Joy and customer service for quickly responding to my emails. I had a very pleasant experience with your company.

Thanks again,

Stephanie

     



Written on: 3/16/2012

William,
I just wanted to take a moment to highlight the fantastic customer service from one of your representatives, William. I had been tossing over purchasing a Horizon Backyard 16 smoker since the shipping was almost half the cost. He helped me feel confident in my purchase by beating other competitors shipping prices making me feel not so overwhelmed. He had been very patient throughout the process and all my concerns and questions.

Thank you very much for your great customer service and I am most anxious for this 650lb beast!

Andrew

     



Written on: 3/13/2012

ROCHELLE,
THANKS SO MUCH FOR ALL YOU'VE DONE. PERFECT CUSTOMER SERVICE !!!

YOU GUYS ARE GREAT !

BENJY

     



Written on: 3/08/2012

Chandra
I am sending this review to acknowledge all of the wonderful assistance that I have received ,over the last week. I had ordered an outdoor table and chairs, and unfortunately when they were delivered, the four chairs did not match the table. I immediately called the customer service number, that I was given, at the time I placed my order. The rep that I spoke with informed me that someone would be getting back to me shortly, with detailed info regarding a return/pick-up and re-ordering of chairs. To my complete surprise, a customer rep, whose name is Elizabeth, called me within a very brief window of time. I explained to her the complete mix up when ordering the chairs, as I was unaware of a "drop down" for chair selection, reason being that I was ordering a 5 piece set, not 5 individual pieces. I expressed my concerns over the dilemma and Elizabeth reassured me that she would handle everything. This would include a set up for return shipping and a reorder of the 4 chairs that I wanted. Elizabeth has gone completely out of her way to assist me during this time. Her level of energy and her tireless efforts, in resolving this issue, has been nothing short of spectacular!!! Each time I spoke with her, she was calling to update me on the resolution process. Every customer service rep that I have interacted with at Shoppers Choice has been extremely kind and helpful. Customer Service is an area of business that most of us, as customers, do not want to deal with. Having said that, the team at Shoppers Choice is truly outstanding!!! I thank everyone at Shoppers Choice for all of your help.
Most Sincerely

B OH

     



Written on: 3/07/2012

Kristin,
I just want to let everyone know at customer service how much I appreciate the professional and friendly attitude with what was not your fault of a defective table and look forward to doing more business with you thanks

Ken

     



Written on: 3/05/2012

Elizabeth,
Yes, I listened to your voice message, when we got home this evening. Thank you so much for all of your help! I only wish that there were more people friendly folks, like you, out there, helping customers like myself. I feel very fortunate that I am in your hands! If I miss your call again, tomorrow, I will call you back. Again, many thanks.

Sincerely,

Barbara

     



Written on: 3/01/2012

William,
Thank you again for your patience and dedication. You definitely were a factor in the decision to make this purchase with your company. I truly appreciate all of your help.

Mahalo

Shannon

     



Written on: 2/29/2012

Erika,
Thanks. And thank you very much for the excellent support.

We will be sure to recommend you and use your services for new purchases in the future.

Scott

     



Written on: 2/26/2012

Erika,
The grill is all set up and apparently working. I think that you can close this complaint. I will keep your info in case (I hope not) something comes up again

I am going to miss you, Erika.

Please let me know if you ever need a letter of recommendation, you are a treasure that your company should appreciate and never let go. Even if you aren't planning on making a move now, if you would like a letter for your file or your future, let me know and I will happily write one.

Best ever,

Debbie

     



Written on: 2/17/2012

Chandra,
I would like to take a moment to recognize your company and specifically one of your employees.

I placed an order thru Amazon for 6 ea outdoor bar stools (approx. 9:30am 16 Feb, 2012) only to later that day (2:30 pm) find that they offered a table my wife and I were also looking for. I attempted to adjust the original order in which their system told me was too late to modify, so I placed a second order for the table. The first order had no shipping fees but the second one did. I assumed it was because of the price difference. I sent a email to the seller (ShoppersChoice.com) thru Amazon to see if the orders could be combined and questioned the shipping fee difference. When I arrived home that evening (approx. 6 pm. there was a voicemail on my answering machine from a Mr. William of ShoppersChoice.com requesting a return call (in which I promptly responded).

Mr. William was calling to address the concerns in my e-mail. He combined the orders, eliminated all shipping charges, went on to verify item availability, looked into reduction of the original prices and adjust the order accordingly. The result of his persistence to customer satisfaction not only saved me approx. $600.00 but has gained the respect and future business of my wife and I.

The most remarkable aspect I noticed with Mr. William was his warm and understanding attitude to a new customer (that I must admit is not a very savvy online shopper, to say the least). He walked me thru everything I had to do and was very understanding when my Debit card was denied. I called my bank this morning 17 Feb, 2012 and had them increase the daily limit to cover this purchase (in which Mr. William had pointed out yesterday was the most probable cause for the declination) I promptly called Mr. William to have him run the debit thru once more.

Now, I'm pretty sure that this customer assistance process took much longer than the average purchase assistance should have, given all that had transpired (no fault on your end) however, thru true diligence Mr. William was not only able to secure this purchase for your company but teach an old dog (me) a new game (online shopping 101 if you will).

One last point I would like to make about Mr. William. While we were speaking on the phone, he was straightening out the mess I had created, the time (waiting for the computer to respond) gave us an opportunity to converse. Mr. William was walking me thru your Shopperschoice.com site along the way pointing out not only the many product lines your company offers but the commitment of your company to stand by those product warranties and secure shipments.

Even though I have yet to receive the products ordered from your company I have a heartfelt confidence that everything will be just fine (thanks to the customer commitment and warranty explanation explained by Mr. William). It was very apparent that he thoroughly understands online shopping, your company policies and products but more importantly how to close the deal by making the customer feel at ease with the process (no matter how unfamiliar they are with it).

It was a true pleasure to work with Mr. William on this purchase.

David

     



Written on: 2/16/2012

Rochelle,
Your message did the trick. Problem resolved. ShoppersChoice.com works its magic once again. You're my first choice for quality, price, and the very best with customer assistance.

Thanks so much.

Leo

     



Written on: 2/12/2012

Jeannelle,
Thank you so much! You have great customer service! I'll definitely tell my friends about your company!

Thanks again,

Miriam

     



Written on: 2/3/2012

Rochelle,
I successfully printed the return label and will take the parcel to UPS tomorrow. I received the correct replacement unit and installed the log set without further incident. It's beautiful! Thanks to you, Heather and others in customer service I am very very pleased with the support I have received from ShoppersChoice.com!

Thanks very much for your help,

Jim

     



Written on: 1/31/2012

Erika,
I want to thank you for your great customer service. You went out of your way to keep me informed regarding my return. The new pots are far superior and I will enjoy them for years.

Thanks so much (and please tell your supervisors they can contact me if they need feedback on your great service),

Jen

     



Written on: 1/24/2012

Rochelle,
Thanks for the follow-up email. As you predicted, the transformer arrived today. I very much appreciate your help. I'm very impressed with your professionalism and that of your company.

Kind regards,

John

     



Written on: 1/24/2012

Marc,
I trust you are well. I'd like to call out Chris for his amazing customer service over the past several months with me. In a word, he has been spectacular. We began months ago with a barbeque inquiry, it became an exploration of an entire island, and finally ended with a bbq and power burner purchase with accessories. Throughout the process, he was incredibly forthcoming and helpful. When he didn't know an answer, he sought the correct answer from his support team and came back to me with the answer in record time. He has repeatedly out done himself and I wanted to be sure someone else in the organization knew how impressed and happy I have been.

Thanks,

Chris

     



Written on: 1/16/2012

Kristin,
Wow again awesome! I will recommend you guys always, I am very impressed :-)

James

     



Written on: 1/12/2012

Tracy,
We ended up getting the lower model locally. Anyway, I wanted to say that despite the fact that Shoppers Choice was unable to deliver on the dryer, the service that I received from you and the other folks that I talked with on your team was absolutely first rate. I would definitely consider Shoppers Choice for future purchases based upon the courtesy and professionalism that you and your co-workers delivered. You should forward this e-mail on to your supervisor so that he or she knows what a great job you are doing.

Thanks again for all of your help.

LeAnn

     



Written on: 1/05/2012

Marc,
I recently purchased a grill from BBQGuys.com that was missing a part, a propane orifice. I called the manufacturer, and received as bad a customer service experience as I have ever received. I then called Shopper's Choice and spoke with Rochelle and subsequently had the very best customer service I have ever experienced. She went out of her way to find the missing part and shipped it to me via overnight delivery. She frequently called me with status updates. In all fairness, she is truly outstanding and I would be proud for her to be the contact point between the public and my own small business. You are lucky to have her on staff.

I thought you should know of my experience.

Neal

     



Written on: 12/29/2011

Erika,
Thank you for quick, uncomplicated customer service. Your response was unprecedented!

Irma

     



Written on: 12/20/2011

William,
I swear you all have the best customer service on the web, thanks

James

     



Written on: 12/19/2011

Rochelle,
Many thanks!! You continue to offer magnicent service and I look forward to continuing business with Shoppers Choice.
Merry Christmas!

Leo

     



Written on: 12/15/2011

Marc,
Hello. Thank you for your message. I did receive the appliance order in good condition.

I very much appreciate the responsiveness and courtesy of your customer service representative, Chris. The entire process has been an excellent one. Please register my extended warranty. Thank you.

Chuck

     



Written on: 12/13/2011

Sara and Chris,
I had ordered the hat (a Christmas gift) with an embroidered decoration, but Sarah (sp?) apparently noted the design would not work well on the dark colored cap. For some reason I did not receive her e-mails, which I understand included images of the cap, but she followed up with a call (and voicemail) to my house. I wasn't able to reach her when I called back, but the gentleman I spoke with knew Sarah, understood the concern she was raising, and helped me change the order to a better design.

It was a pleasant, personal conversation with someone who knew what he was talking about (as Sarah obviously did) and genuinely wanted to help. We discussed it briefly and I made a decision. It sounds simple, but a straightforward, competent, friendly discussion with a vendor is a rare thing in the world of centralized call-center customer service, and I came away not just pleased, but impressed and sort of amazed.
Thank you.

John

     



Written on: 11/16/2011

Rochelle,
The hinges arrived already; 15 minutes to install and adjust. And they are Blum hinges, undisputedly the best in the world! End to end this has been a hassle-free experience, exactly as it's supposed to be. Our thanks to all the folks at BBQGuys.com and Shoppers Choice who made it happen. Great customer service!

John

     



Written on: 11/11/2011

Jeannelle and Sara,
Thank you for your response confirming receipt of my order and my e-mail to Sara. I truly appreciate your excellent customer service and Sara's willingness to accommodate my request!! Thank you again...

Barbara

     



Written on: 11/10/2011

Kristin
Very good. I must compliment you on how you are handling this situation. Most suppliers these days seem to be difficult, but not you. Thanks and I look forward to receiving the replacement.

Frank

     



Written on: 11/9/2011

Thank you Kristin. You have great customer service. I will recommend your company to anyone I know.

Cata

     



Written on: 11/2/2011

ROCHELLE
THANK YOU. I RECEIVED THE NEW LOCK AND IT LOOKS LIKE THEY CHANGED IT FOR THE BETTER. HOPE THE OTHER ITEMS HAVE THE SAME IMPROVEMENTS.

I'M IMPRESSED WITH YOUR CUSTOMER SERVICE. ESPECIALLY SINCE IT'S BEEN OVER A YEAR SINCE I ORDERED THE PRODUCT.
THANKS AGAIN,

DS

     



Written on: 11/1/2011

ShoppersChoice.com
You guys are great. Good prices and fantastic service... I will be buying lots more from you.... You just can't beat cast iron and if it ain't Lodge Cast Iron.....well, there you go.......

Michael

     



Written on: 10/31/2011

Kristin:
Thanks for your follow-up. Yes, I have installed the orifices and the bbq now works great! Thank you and your team again for your great customer service. I'll be using Shopperschoice again!

Kevin

     



Written on: 10/27/2011

Marc,
We are building an outdoor kitchen.

I wanted to report to you that you have a wonderful employee in Chris. I was trying to order through the website but had some questions so, I was lucky enough to speak to Chris when I called customer service. He was so patient and had such a great attitude. He told me that the different things I was ordering did not match. I would have been so upset if I had sent the order and when they were delivered, realizing that they didn't match. He also told me about needing vents. He said that if we had any questions about building the outdoor kitchen that we could contact him. When I have called other customer services, they seem to want to get rid of you as soon as possible. He is a great ambassador for your company and I hope he will be acknowledged for being such a good man who has really "bought into" what your company is all about.
Sincerely,

Dinah

     



Written on: 10/26/2011

Marc,
Thanks for the follow up again. As usual, you guys are amazing at providing great customer service along with great prices. Really appreciate your help in getting this resolved.
Regards,

Peter

     



Written on: 10/26/2011

Rochelle,
Your making up for the problems with your professional attitude and customer service! You should forward this to your boss or send me his email.
Sincerely,

Joel

     



Written on: 10/17/2011

Tracy,
Just wanted to thank you for the WONDERFUL customer service you guys provide! And if I run into any trouble, I'll follow the instructions in the follow-up email I received today. Again, thanks so much, I WILL definitely be shopping ShoppersChoice.com again and I'll tell my friends about you as well.
Sincerely,

Bonnie

     



Written on: 10/13/2011

Kristin,
This has been a easy transaction. I will look to your company for additional orders. Thank you for your excellent customer service. I am sorry we could not use this product.
Sincerely,

Robert

     



Written on: 10/07/2011

William,
I want to thank you again for working so hard to get me the gun before my sons birthday. I will make sure to leave a good review and will definitely come back & recommend you to others.
Cheers,

Josh

     



Written on: 10/06/2011

Jeanelle,
Thanks so much, you guys are the best!

Jerry

     



Written on: 10/04/2011

Marc,
Im a buyer for a 102+ year old consumer electronics & appliance retailer here up on the north east.
Coming from the retail world I just wanted to let you know that I had an extremely positive experience with your company and really blown away by the level of customer service that I received. I worked with Heather & Rochelle and they were extremely prompt to attend to my requests and the follow up that they provided was world class. We have always said in our company tongue in cheek that we wished every customer had a problem that way they would see how good we are in fixing it for them and your company is no exception. If I ever end up moving south and find myself looking for work its companies like yours that I would enjoy representing the most. You had true customer service before, during and after the sale!
Cheers and good luck with your new retail brick and mortar location.

Steve

     



Written on: 09/28/2011

Kristin,
Thank you for letting me know. I will definitely donate it to a family in need. This was my first time purchasing anything from ShoppersChoice and the whole experience definitely exceeded my expectations! The ordering was easy, the shipping quick and the customer service response when I called regarding the problem with the product superb.
Thanks to you and the entire team. I'll definitely be shopping here again!

Denise

     



Written on: 09/27/2011

William,
Dryer arrived yesterday, on time and looks perfect! Thanks! Attached is my Thank You letter and I'm mailing the original to you--hopefully, I'll get it in the box today. Thank you for everything!

Dear William,
Please accept this Letter of Commendation as a well-deserved Thank You for outstanding Customer Service performed by you on behalf of your Company.
On August 12, 2011, I ordered a Haier Washer and Dryer to be delivered to my address for one of the condominiums I manage. I placed the order with Rochelle via the telephone and shortly afterwards received an e-mail from you confirming my order and offering your assistance from delivery to receipt. You told me you were my representative from then to the time I became a Happy Customer!
Several days later, you reported via e-mail that the washer was on backorder and the dryer was in stock, ready for shipment. I called you and thanked you for the information. Many e-mails and phone calls ensued from then until yesterday, when I took receipt of the dryer. You e-mailed me with updates every Friday, in detail, about the washer, then researched and offered a replacement machine. However, I finally decided to cancel the washer order and requested a refund of the money.
You were very gracious, apologized for the delay due to the washer backorder, and told me you requested my refund, which I should receive in 5-10 days, given the mails.
Your employers are to be congratulated for employing such an outstanding Customer Service Representative. Your dedication to me as a customer is deeply appreciated and enabled me to handle my reports to my owner and tenant in a professional and detailed manner.

J.P.

     



Written on: 09/23/2011

Erika,
I received the fryer earlier this week. Thanks again!
I appreciate your outstanding customer support and will always look to ShoppersChoice before purchasing any product. And of course, I will specifically ask for you if you do not mind. [?]
Thank you again for your diligence, patience and wonderful service. ShoppersChoice is fortunate to have someone like you as part of their team. As an owner of several businesses, I know how difficult it is to find outstanding people.
Thanks again and have a wonderful weekend!

Martin

     



Written on: 09/22/2011

Rochelle,
We received our new grill cover yesterday, and are very happy with it. Thanks again for your help and persistence in getting us a replacement. In this day and age, it is unusual to receive such excellent customer service, and we're truly greatful for all of your efforts.

Sue and Tom

     



Written on: 09/22/2011

Rochelle,
I got your voicemail. Yes, the regulator did arrive. I'm having it installed on Monday. I will save the box and the old regulator for return shipment.
Thanks so much for all your work on this. You are BEST customer service agent I have ever had for something I purchased on the internet. You rock!

Stan

     



Written on: 09/20/2011

Sara,
I just wanted to thank you for such a quick turn around and working with me on the embroidery. I just appreciate the customer service and the quick responses and I have 12 7-year old girls who are just going to be thrilled with these visors. Truly appreciate your efforts! It is so nice to place an order on the internet, and be able to have personal contact as well, this is not something you find too often!

Christa

     



Written on: 09/19/2011

Jeanelle,
Thank you so much to your team and the WONDERFUL communication and customer service you guys have offered my team!!!! Really appreciate all the help!

Christa

     



Written on: 09/19/2011

Erika,
You've been so helpful...I can't thank you enough for the commitment to excellent customer servive that you have shown me...you can bet that I will refer my friends and family to Shopper's Choice...and I am looking forward to visting your showroom on Coursey when it is up and running.

John

     



Written on: 09/15/2011

Kristin,
Thank you all for getting us a replacement drawer as quickly as you did. We truly appreciate your customer service.

Laura

     



Written on: 09/08/2011

Marc,
I wanted to send you a note about my experience dealing with one of your employees, Kristen. I am now retired but used to be a bank executive over sales at one of the largest banks managing 1800 employees. I have seen both the best and worse service. CKristen is a rare find. She amazed me with her knowledge, recommendations and willingness to provide me the best products and pricing to fit my needs. She listened to what my project entailed and then provided me several alternatives. Kristen provided suggestions and recommendations that I had not thought of before and helped me maneuver through the areas that I unaware of.
Since June I have been attempting to build a firepit and stone decking at my oceanfront house, I needed to ensure the products would be able to handle the weather and to understand what I would need to complete the job. My contractor knew how to build the deck and pit only. I had been working with a sales person at the local gas company that did not return calls, could not provide alternatives and appeared to be incompetent. The only redeeming factor was that he was in sales and not in installations.
I really appreciate Kristen being able to take the confusion out of the process and to simplify the selection verses attempting to do it online. You have a real teasure with her. Kristen exemplifies best practice and procedures. You yourself must be a good manager to have provided the proper training and knowledge. I hope Kristen recieves recognition and and that your company offers a bonus program for outstanding service.
Thanks for your time,

Dan

     



Written on: 09/06/2011

Shoppers Choice,
Just wanted to say a big THANK YOU for the help I received with my question on freezers Haier / Danby /etc. Your most knowledgable rep Chris Harvey, was very helpful and went the extra mile to present me with answers to my questions. It was a pleasure dealing with someone whom took pride in their work... I could just feel the enthusiasm as I too at one time spoke with the public. The confidence in his voice told me I was dealing with a pro.
Thanks Again,

Kevin

     



Written on: 09/01/2011

Kristen,
You have been so very helpful in making this return.

Michael

     



Written on: 08/29/2011

Jason and Brock,
Thanks so much for your help. You guys are awesome.

Chris

     



Written on: 08/29/2011

To whom It may concern:
I would like to take the time to appreciate one of your employees, Keith Smith. On more than one occasion I feel that Mr. Smith went above and beyond my expectations for outstanding customer service. Throughout the selection process Mr. Smith was helpful, informative and seemed to go out of his way to make sure my questions were answered, and to find items that were in stock for immediate shipping.
After my purchase, another contractor underbid even your low prices. Mr. Smith honestly again went above and beyond my expectations in making sure the order did not ship, researching the proposed appliances from the new contractor as well as trying his best to offer a price match on the other guy's components. He then suggested looking at BBQ guys line of islands to help find a happy medium.
He always returned my calls. He always did what he said he was going to do. Maybe I've become jaded after many years of buying off of the internet with less than stellar customer service. But Mr. Smith's positive, helpful attitude makes me wish more companies hired people like him. Mr. Smith is a great asset to your company, and this letter of appreciation was the least I could do.

Christopher

     



Written on: 08/28/2011

Jason,
I was so pleased with the quality of customer service that I received from you, I decided to contact you directly regarding a possible purchase for my BBQ island.

Marc

     



Written on: 08/24/2011

Kristen,
Tell your boss that I said you deserve extra privileges for being extra helpful and nice even though it was the other company's fault.
Take care and thanks.

Toff

     



Written on: 08/23/2011

Jason,
Thank you for all your help. You have been very knowledgeable and helpful.

Andrew

     



Written on: 08/22/2011

Tracy,
It arrived last week while I was in Atlanta. I opened it Saturday morning and we LOVE it. Perfect. Couldn't be better. Thank you very much!

JK

     



Written on: 08/18/2011

Brock,
Everything went well. Thank you for getting this resolved and your excellent service. I appreciate it very much.

Paul

     



Written on: 08/17/2011

Jeannelle,
Thank you very much for your great customer service , its greatly appreciated.

Tom

     



Written on: 08/11/2011

Tracy,
i must say you were amazing in customer service
i wish the company i work for would have people like you :-)

Benjamin

     



Written on: 08/09/2011

Marc,
Just got your email. I am floored! It is so seldom that you get to deal with a standup company. I certainly thank you and with tell everyone I know that you are a great company and will wholeheartedly recommend you.

Eric

     



Written on: 08/05/2011

Jeanelle,
Thanks for the reminder, but just this afternoon I ordered them both
with Kristin. Thanks again for staying on top of my order, you guys
have been great.

Stephen

     



Written on: 08/04/2011

Marc,
I'm writing to tell you how much I appreciate Erika in your customer service department. We purchased many products through Shoppers Choice a little less than a year ago. We had an issue with the RCS grill we purchased and I called to see if there was an issue with it. Erika was incredible in how she responded, followed up and ultimately organized someone to come to the house to solve our problem. I deal with a lot of different companies and their customer service departments and I must say, Shoppers Choice has been one of the best experiences I have had from an online company because of Erika. I really hope you take the time to acknowledge her and reward her for her outstanding commitment to your company.

Dave

     



Written on: 08/01/2011

Tracy,
I got your email and voicemail and just wanted to say "Thank You"! Outstanding customer service is no longer a given in these days and times but you have demonstrated that it still exists. Thank you again and have a great day!

Mike

     



Written on: 07/29/2011

Marc,
I purchased a Hargrove gas fireplace system last fall from your company. The lady who helped me with the purchase was very nice and thorough. I recently had a problem with a thermocoupler and thought I would get it taken care of during the off-season. Brock was SO nice, SO helpful...He provides service way over and above any customer service level I have received in years!
I was extremely well taken care of from start to finish. My daughter is buying the same system (a smaller size though) and will be ordering from you company in September.
I will also leave very good feed back on my site.

Keeley

     



Written on: 07/28/2011

Jason,
Thank you for your diligence! I appreciate professionalism and I will recommend you to friends!

Terri

     



Written on: 07/28/2011

Brock,
I'll be glad to return the damaged one to you once I receive the replacement. Thanks for taking care of this for me. You folks do a good job of customer service.

Dennis

     



Written on: 07/22/2011

Keith,
I used my BBQ and side burners (only once) but I love them (and I'm a charcoal girl). So far - so good!!

Donna

     



Written on: 07/18/2011

Kristen,
Thanks for the quick response. I've received nothing but outstanding customer service from your company.

J.R.

     



Written on: 07/14/2011

ShoppersChoice,
Just a quick note of compliments to ShoppersChoice.com. I purchased my DCS grill on the 4th of July. I received an email within a few minutes saying the order was received and how it was shipping. I then was able to track the shipment through the R&L Transport website. I received a phone call from R&L as to the time and day of delivery. When the unit arrived I had a question and called but your call center had closed for the day. Now here is the best part, I received a call back the next morning, less than 12 hours later, from Erica. She explained my question and alleviated ALL of my concerns! She should be a manager (if not already). Thanks again for the great customer experience! I will not only continue to shop with you but will also tell all of my friends!
All The Best,

Duncan

     



Written on: 07/14/2011

Brock,
You guys really do have great customer service. I really appreciate it.

Meagan

     



Written on: 07/7/2011

Kristen,
Shoppers Choice has great customer service and outstanding employees (Richard was great and very patient, the gentleman I spoke to the second day was very professional and seasoned and Kristin you brought it all together for a great ending). If I ever order anything online again I will definitely use your organization.

David

     



Written on: 07/5/2011

ShoppersChoice,
Thanks alot you GUYS ARE GREAT, I received the bottom part of grill and it was wrapped good and I made sure all contents were checked and everything looked good. I am so happy that now I can have my grill fixed. I will continue to do business with you in the future and spread the word because you are very kind and care about people.
Thanks Again.

Victoria

     



Written on: 06/30/2011

ShoppersChoice,
Thanks so much for the quick change to my order! Janelle was a big help in solving my problem.

Pat

     



Written on: 06/28/2011

Nell,
Thanks so much for getting back to me. I would rather keep my order with you since you guys have such a good rating from other shoppers. Plus you have actually answered all my e-mails which is really rare and I really do appreciate that.

Kristin

     



Written on: 06/27/2011

Rochelle,
I love how your customer service number connects me directly to a real person. I will definitely look to use your company in my future purchases.
Thank you.

Orland

     



Written on: 06/27/2011

Kristen,
I will have it ready for pickup Monday. Thank you & Erica both for the great customer service!

Mike

     



Written on: 06/17/2011

Jeanelle,
Thank you for your help! You have been very, very kind. Great customer service!

Patricia

     



Written on: 06/15/2011

Michael,
I did recieve the Thermometer and it is working properly. I apprceiate your help in sending it to me. I look forward to doing additional business with you, you have been very good to work with.

John

     



Written on: 06/13/2011

Marc,
I had just about given up in despair of ever finding what I was looking for - -(two aluminum arm chairs with cushions and a small bistro table) when I happened upon your web site. It was easy to use and had great variety AND free shipping on most items (seems foolish to pay 50 percent more on shipping).
But best of all was the service I received from Keith, who very patiently answered all my questions, and double checked to be sure the items were in stock. It was a pleasure working with him.

Valorie

     



Written on: 06/06/2011

Sara,
I've been meaning to tell you - Tycho is absolutely delighted with his bag. When he opened the mailer up and pulled it out he couldn't believe it. He loves his name in rainbow colors, that was a wonderful idea. And thank you so much for mailing it so he could have it for the first day of camp! He's had it hanging on his chair in the kitchen ready to go since he got it in the mail. I will try to get an action shot this week in case you want to use it in promotion. Thanks again for helping make this camp even more special for him!

Allyson

     



Written on: 06/03/2011

Marc,
I wanted to thank ShoppersChoice for the help received in replacing a damaged chair. I was helped by Dave and Chandra through the entire process. They kept in contact with us and kept us up to date on the progress on the replacement.
I highly recommend your company and your associates! I will recommend your company to others for service and the furniture.

Robin

     



Written on: 06/03/2011

Kristen,
Thanks so much. Everyone at shoppersChoice has been most helpful! We're looking forward to using the grill soon!

Nora

     



Written on: 05/26/2011

Kristen,
Thank you for your help you have been great!

Lowell

     



Written on: 05/26/2011

Erika,
You are the BEST!!
Without a doubt, you have been the most helpful, courteous and responsive customer service rep I have ever had the pleasure of dealing with. If you lived up here in Pennsylvania, I'd hire you in a heartbeat!! Shoppers Choice is certainly privileged and fortunate to have you as an employee; you are one fantastic company representative! I hope the weather-related difficulties that have plagued the South lately have not adversely affected you or your family. Our thoughts and prayers of the people up here in the Northeast have been with you all.
Have a safe and enjoyable holiday weekend.
Thanks again,

Chuck

     



Written on: 05/26/2011

David,
I would like to say thanks!!!! I have had bad experiences ordering through some other internet retail companies in the past! All of the people that I have dealt with on this occassion have been very profesional and responded in a timely fashion....

Carolina

     



Written on: 05/26/2011

ShoppersChoice,
Fantastic! I really appreciate all your help :) Take care and once again thank you for the great service!

Lenny

     



Written on: 05/24/2011

Brock,
Thank you for the quick response, I must say it's been very refreshing dealing with your company. I walked out of one of the largest outdoor living stores in the area because of poor customer service. Thank you again!

Ron

     



Written on: 05/19/2011

Sara,
Thank you very much for such a wonderful service, he will be very happy with his hat.
Your company has a great customer service and it's thanks to persons like you.
Have a wonderful day!

Carolina

     



Written on: 05/19/2011

Thanks so much Jason!
I love my chaise that I ordered from ShopperChoice.com. I'm very glad to have found the cushion as it much more comfortable! ;) Good luck in your new position. Please pass on the thanks to Robert as well. Cheers,

Diane

     



Written on: 05/18/2011

Erika, Kristen and Phillip,
I want to thank you all for your efforts in replacing the BBQ cover I originally purchased with one that, while it wasn't made for my model, has a good fit (thank you, Phillip for finding one that would fit.) Erika, you handled this all from the beginning with understanding, care and patience, thank you very much. I also received a refund check for the original cover I purchased. Kristin, you dealt with the return of the original cover very professionally and everything went just as you described it would - thank you.
Usually when you deal with several people on a transaction such as this there is confusion with one not knowing what the other was doing and frustrating the customer. Not the case with you all - everything was clear and coordinated.
I could not have received better service!!!
Thanks again for all your help.

Walt

     



Written on: 05/17/2011

Marc,
I have worked with your sales rep. (Michael) on a couple of orders. He is an honest gentleman and as courteous as I could expect when ordering merchandise. I was a mathematics teacher for 34 years before retiring and I hired/was part of hiring hundreds of teachers. I always looked for patience and respectfulness in a potential "new teacher." My sense is that Michael is a golden nugget. I hope you will give him an additional complement to that which I gave him.

Joseph

     



Written on: 05/17/2011

Sara,
Hey, I just wanted to say thanks for the work and help you did on our committee shirts, they are awesome. I got the package sometime this morning and will be handing them out tomorrow at our meeting. Perfect timing! Definitely keep my information and I will keep you posted on any upcoming functions. I may get back with you after the = banquet and get some more made up. I know lots of people will want some after they see them. Thanks for your help!

Reggie

     



Written on: 05/12/2011

Brock,
Good customer service is hard to come by these days so I really appreciate your help. Thanks!

Jim

     



Written on: 05/11/2011

ShoppersChoice,
Thanks. By the way, I was helped this morning by a representative named Shondra (not sure of the spelling). I want you all to know how pleasant and helpful she was! I have managed call centers myself in my career and am passionate about providing excellent customer service. Shondra was patient, creative in her suggestions, resourceful and ultimately we came to the right choice for my need! You can't ask for better than that!! Please pass this comment along to her supervisor, as it is seldom that GREAT customer service people get the recognition they deserve!!

David

     



Written on: 05/10/2011

Jeanelle,
Thank you for checking in with us and committing to alert us about progress on this order. It's promising to have this kind of email from a company we're doing business with for the first time.

Fred and Rosa

     



Written on: 04/30/2011

Brock,
We hooked up our stove today and everything works PERFECTLY!! Thank you again for all of your assistance in getting us the new stove. We are very happy with the product and with the wonderful service you and your company provided to us. We will definately use your company again for any future shopping needs.

Karyn

     



Written on: 04/27/2011

Marc,
I wanted to let you know that I was shopping around for outdoor kitchen information with the intent on purchases via internet and in-store. I first called Saundra (not sure of spelling) and asked a few questions. Then I spoke with Keith that afternoon. After my first call to BBQguys.com, I was amazed of the terrific customer serviced I received from these two individuals. Over several weeks, I must have asked them every conceivable question and they patiently followed up. They also called each week to check to see if I had more questions! Because of their customer service, I placed an order today with Keith from BBQguys.com. He was so helpful finishing the process. I just wanted to share with you that people make a business and Keith & Saundra are people that I want to do business with

Nora

     



Written on: 04/23/2011

Phillip,
Outstanding! Your company should be commended on the fantastic customer service you provide. I was initially drawn to the fantastic prices you had, but this level of service will keep me coming back. Tremendous work and please share this with anyone in your organization that tracks these kudos!

Mr. Stosh

     



Written on: 04/18/2011

Sara,
I am so happy with my purchase and the logo. Thank you so much Sara. The customer service has been nothing short of amazing.

Tim

     



Written on: 04/12/2011

Marc,
Finally getting around to emailing you. Wanted to tell you how pleased I was with your site/service. I called before I ordered because my husband was concerned that if there was a problem with the grill it wouldn't be easy (or cheap) to return. I spoke to a very nice man who was very helpful and I placed my order with him over the phone. He checked to make sure it was in stock and could be shipped and informed me that it would be shipped that day (Wednesday) but it would come by freight so probably wouldn't get here til early this week. Well, much to my joy it arrived Friday right before 1 p.m. ( Freight company and driver were very accommodating). My plumber was here several hours later and had it up and running so Saturday night I was able to cook a meal for the first time in 10 days (long story with a grill bought at Sam's- what a mess). I'm thrilled with my new Weber and I have actually recommended your site to several friends already. It was a pleasure to do business with you!

Joyce Gurich

     



Written on: 04/08/2011

Sara,
I very much appreciate the customer service. Top performance!

Kevin

     



Written on: 04/03/2011

Sara,
Thank you so much for your help. I have a sneaking suspicion that when these embroidered shirts are seen, I'll have a somewhat larger order for you next year. :)

Lea

     



Written on: 03/25/2011

Erika,
I am very focused in my company when it comes to our quality of customer service. We're told it's some of the best in our business. You have been excellent in following up through to a solution in a very fast and friendly manner. I ask that you forward this to your supervisor. You deserve the accolade. I will absolutely not hesitate to buy from your company again which I'm sure is the owners goal.

Michael H.

     



Written on: 03/20/2011

ShoppersChoice,
I just want to thank you guys for getting my order to me so quickly. The product is just what I wanted! (And the customer rep who took my order was extremely knowledgeable and patient with me as I asked a whole bunch of questions prior to ordering,) I'm so glad to have found your company.

Maria

     



Written on: 03/15/2011

Kristin,
Thank you Kristin for the great customer service. It does not go unnoticed. I will be excited to get the lamp going on my new awesome grill. Will keep Shopperschoice.com on our list for future needs!

Paul

     



Written on: 03/06/2011

Dear Supervisor Marc,
I am a retired (29 years) Lieutenant for Los Angeles County Sheriff Dept (15,000 employees) and I know the public perception of a company's performance is directly reflected in it's employees. High standards are vital to a successful operation. Dave demonstrated excellent customer service with superior follow up performance. He is definitely one you should keep in your organization. Keep up the great work! I hope to become a regular customer in your establishment.

Robert L.

     



Written on: 03/02/2011

ShoppersChoice,
Wow! Awesome service! You guys are the best! A customer for life!

Doug.

     



Written on: 02/28/2011

Marc,
Michael in Customer Service gave me the clearest advice/recommendation I've had in some months of shopping for a particular type and color of grill. He's really an excellent customer service professional.

Larry H.

     



Written on: 02/21/2011

Hi Rebecca,
I wanted to take a moment to say thanks to you and the rest of your team for your help on this order. You folks stepped up and made me feel like I was your only customer. That level of customer service is almost extinct and so I wanted to encourage you that this sort of effort goes a long way to building long-term customers. I am thrilled with the end result and cooked some steaks last weekend. Thanks so much!

Bryan R.

     



Written on: 02/15/2011

To the Customer Service Group at Shoppers Choice,
I wanted to take a moment and thank you all for your help with my purchase of three sets of Peterson gas logs! I especially would like to single out the extra efforts that Erika took. She was so professional and diligent in handling all my questions and informational needs that came up when installing each of the sets. She followed through and kept me informed on everything. Additionally, she managed to find the extra PDF Manuals I needed to assure a safe installation of the log sets and put me in contact with the right people at Peterson's Technical Group when I needed it. Shopper's Choice really stands behind their products and your Customer Service Group is A1 First Class. Again Thank You for your patience and through help!

Tom

     



Written on: 02/07/2011

Hi Marc,
My name is Ben and I am writing to you to pass along a note of thanks to your team at ShoppersChoice. I am a Sales Director at a major chemical company and I was so impressed with a number of your staff that I felt compelled to write to you to make sure that the message was driven home as I know sometimes the only thing that gets attention is the negative. Your staff, and I dealt with a number of them including Keith, Erika, and Kristen as well as others, did a terrific job in helping me with my order including emailing me a PDF copy of the gas insert manuel and running information down on tracking status and what not. They were all courteous, professional and really impressed me as a first time customer of your on-line webstore. Thank you again and I can tell you that I will be ordering from you again in the future as well as letting my friends know that I highly recommend your webstore.

Ben H.

     



Written on: 02/03/2011

Phillip,
I received the new SPK-26 yesterday. I installed it and it works perfectly. Turns on. Turns off easy.

Thank you for all your help. I have recommended your company to all my friends. Good service and support.

Mike S.

     



Written on: 01/26/2011

Marc,
Thanks so much for you prompt reply, I am very impressed with your professionalism and will continue to do business with you and tell friends about you all. Thank you for evereything!

Diane

     



Written on: 01/18/2011

Hey Erica,
I have been in trial all week and haven't had time to call you guys. I have found everything and love the Grill. I have also recommended your company to two other attorneys as THE place to order BBQ stuff. Your customer service and pricing are OUTSTANDING!

Ken

     



Written on: 01/06/2011

To Whom it May Concern,
It is rare that I ever find someone or something that makes a memorable POSITIVE experience, however when it does occur I feel it should be noted. I have to applaud your company and one of your employees, Erika. Let me say this is my first time ordering with your company and for a blessed reason too, I am expecting my first child. Your website was easy to use and I quickly found something that would suit my nursery. I ordered two items and the package arrived promptly as promised. Truly I have not been this impressed in a long time. It means the world to me that you care to follow up with your customers and make us feel important. I live an hour and a half from any malls and do most of my shopping online. We will definitely be using your website again. Keep up the good work and God bless!

Kathryn O.

     



Written on: 12/25/2010

Kristin,
Thank you for your help. I think that was the best customer service experience I've had in a long time.

Josh

     



Written on: 12/17/2010

Marc,
Let me again express my satisfaction with ShopperChoice customer service. By extension your level of service and customer concern can only lead to loyalty and positive comment from us. If we close the damper completely on Christmas Eve how will Santa get down the chimney? We're going to have to come up with an answer to that one for our grandchildren. :)

Dan and Janet

     



Written on: 12/05/2010

Marc,
Just thought I'd let you know that your team has been doing a great job. We received a nice email from Rebecca to let us know that the cover had shipped; the cover arrived yesterday fits well and looks great, with perfect embroidery. Thanks, I've bookmarked your site.

Bob G.

     



Written on: 11/29/2010

Marc,
I wanted to let you know how impressed I am with your Customer Service staff. I didn't think any business nowadays was still capable of providing outstanding customer service anymore, but your team gladly proved that thought to be wrong!

Kim

     



Written on: 11/20/2010

Kristen,
I want to say that I am extremely impressed with your service and follow up. As a business owner I strive to provide my customers with a very high level of service and I do appreciate the response from ShoppersChoice.com.

Bruce

     



Written on: 11/11/2010

Kristen,
Thanks so much for your assistance, and for your excellent customer service.

Howard

     



Written on: 11/09/2010

Marc,
Thanks for the great customer service!

TFK

     



Written on: 11/01/2010

Marc,
I wanted to let you know how much I appreciate the Customer Service I received from your employee, Erica. She assisted me with a return/purchase, got descriptions, went back into old records and discovered what I had purchase 6 years ago and helped me get exactly what I wanted. In this day of digital, cyber voices and choosing 1, 2, 3, 4, etc. a human voice is refreshing and Erica is a treasure. She is professional and helpful --- I hope she is valued and compensated accordingly.

Sandy

     



Written on: 10/20/2010

Erika,
You have been an absolute pleasure to work with. You have provided timely email responses, with thorough responses. You have satisfactorly answered all of my questions and earned my business. I am picky and expect fantastic service. If I would have recevied poor or standard service, I would have cancelled my order. I look forward to doing business with your company in the future. Other companies could sure learn from your skill set. Thanks for all that you do and all that your are.

Adam

     



Written on: 10/11/2010

Kara,
Thank you so much. And I have to tell you...You've given us faith that we can trust in shopperschoice.

Shaun

     



Written on: 10/01/2010

Greetings Katie !!!
Thank you for your courtesy update; I sure do want to commended you for your high quality follow up efforts and I look forward to hearing from you tomarrow. Thank you so very much for your most sincere customer service - I am greatful to know that you are looking out for my interests in trying to expedite this shipment. It is my expectation that tomorrow will be a good day for all concerned.

Scott

     



Written on: 9/20/2010

Shoppers Choice,
I am writing to thank you for my 20" gas log set. I found your website and called for help. The fellow who answered the phone patiently helped me pick the right product for my fireplace. It was shipped quickly. After watching the terrific video, I had no problems assembling the product. Thank you for your excellent service and a fine product.

Jerry

     



Written on: 9/08/2010

Marc,
I would like to thank your employee, Keith for such excellent service. He really helped me with a stove we wanted to purchase. It turns out that we will have to wait because of problems we ran into while getting the propane lines installed into the home. The expense for just the installation was far greater than expected due to boulders (we live in Colorado). Keith was one of the most polite and knowledgeable sales representatives I have ever had. We will certainly keep Shopper's Choice as a contact when we need to purchase products. Thanks again for such great service!

Janice

     



Written on: 8/20/2010

TESTIMONIAL,
The personal service and attention that I got from Shopperschoice.com is rare these days, particularly, when it comes to online companies. Dealing with Shopperschoice.com is like "having an uncle in the business." It's a big company that's run like the most reliable "mom & pop business." Kudos to Shopperschoice.com. They are number one in reliable, ethical, personal service. They sell peace of mind along with every product. Thanks Shopperschoice!

Pam

     



Written on: 8/16/2010

To Shoppers Choice Customer Service,
I just wanted to tell everyone again what a wonderful experience it was working with your customer service group. Buying a couple hundred dollar item on line is no big deal buying several thousand dollars worth of appliances and you really take a risk. Everything was delivered on time, without any damage, communication was above my expectations.

Jimmy

     



Written on: 8/10/2010

Mikey,
I appreciate your diligence! Your great customer service insures that I will always consider Shopperschoice to be an excellent Company to work with.

Gerry

     



Written on: 8/1/2010

To my Friends at Shoppers Choice,
I want to thank you for the outstanding customer service you have provided. It is rare to find the level of commitment to customer satisfaction that your organization has demonstrated. Thanks to everyone for your outstanding work! Special thanks to Mark, Erika, Andrew, and Michael.

Tony

     



Written on: 7/24/2010

Good Evening,
It is not too often that I complement on a job well done. I was totaly pleased with the customer service, delivery and product. I will definitely use Shopperschoice again.

Karen K.

     



Written on: 7/08/2010

Customer Service,
I would like to thank the customer rep who helped me get this sink ontime for my installer. I ordered the sink from another site and they could not commit to a time I would get the sink. It was a Wednesday, and my granite installer was coming on Saturday. Your customer representative called your warehouses and located where they had the sink and made sure that I would get it on time. I wish I could remember her name, and include her in this letter. Thank you very much and I would definitely recommend your company.

Edward

     



Written on: 7/01/2010

Erin,
I just wanted to thank you for all your help and the updates you provided to me throughout the ordering and delivery process. I am loving the Darlee Santa Monica patio furniture. You made my experience with Shoppers Choice stress free and a wonderful experience in customer service.

Lisa

     



Written on: 6/23/2010

Dear Kristen,
You have been great and I really do appreciate all your kindness. I have received so many compliments on our dining set. So glad I also purchased the lazy susan and that cute end table, just makes the whole look complete! I will be back next summer to purchase a bakers rack... I love your web site and will highly recommend it to anyone who is looking for patio furnishings. Thank you again

Lynette

     



Written on: 6/11/2010

Jeanelle,
This is not a question, it is a compliment from a very pleased customer. I recently ordered a set of (6) flame tamer ceramic plates for my Sam's Club Gas Grill. However, one of the plates cracked in two pieces after only two uses. Not only did SC move immediately to get a replacement to me, but SC sent me a complete box of 6 flame tamers via FedEx! That is excellent customer service! I will certainly be telling my BBQ brethren about BBQ Guys and Shopper's Choice. Good job!

Douglas

     



Written on: 6/02/2010

Marc,
I bought a BBQ form your company today. I wanted to let you know I've been working with Rebbecca/Janelle over the last two days and they were AWESOME! I really appreciated the great service they gave me. We are also in the market for patio furniture and you will be the first place I shop when we are ready.

Neal

     



Written on: 5/26/2010

Dear Customer service,
You have excellent customer service.....please know I'll remain a customer and will tell others about my experience.

Linda

     



Written on: 5/10/2010

Thank You Cheri!
I am sorry too that things didn't work out. You can find solace that this interaction only improved my opinion of your company. While you couldn't fill my order, your thoughtful and helpful messages will not be forgotten, and I will certainly look to ShoppersChoice.com for future purchases with confidence. Take care.

John

     



Written on: 4/30/2010

Hi Erika,
I wanted to let you know that I received the cypress boards from Primo today!! Thank you and Nick so much for following up with Primo and making this happen! You guys have great customer service and I will definitely recommend you to all of my family and friends. Your follow up and communication has been very appreciated. Thanks again and have a wonderful weekend! (I'll be working on fixing and staining the table this weekend, then grilling! ) Kind regards,

Dave

     



Written on: 4/18/2010

Dear Customer service,
shopperschoice.com and spoke to Kara. She helped me find the item I needed and presented the specifications for that item in a clear and concise manner. Thanks to Kara ordering with shopperschoice.com has been a pleasure. Thanks,

Michael

     



Written on: 4/12/2010

Hello Chef Tony,
It is good to hear from you. I have some good news. We purchased a pizza stone and our grilling woes went away :) The stone did the trick and the last pizza came out much better. I think I'm all set now. Thanks again for getting back to me!

-- Igor

     



Written on: 3/25/2010

Hi Marc,
Thank you so much for getting back to me and taking care of the chair. Your customer service has been amazing! I will take a picture and send it to you as requested. We love the set, and are so looking forward to using it. Appreciate your quick attention to this.

Michelle

     



Written on: 3/22/2010

Michael,
I just wanted to take a second to say thank you for your help in identifying that the burners are under warranty and then connecting me with Capital. They are sending out new burners as of yesterday. You were responsive, professional and your assistance is greatly appreciated. Keep up the great work.

I hope you share this with your supervisor and I wish you a great day.

David

     



Written on: 3/19/2010

Dear Customer service,
I was very pleased with the BB Grill and the embroidery on the carry case. It was a pleasure working with you.

Rebecca S.

     



Written on: 3/2/2010

Dear Jeannelle,
Thank you for your email. I'm impressed with your customer service. Yes, unfortunately I noticed the lead time after I placed the order. My husband's birthday that I ordered this for is March 22. I'll just wrap up a picture of it and tell him he has that to look forward to.

Thanks again for your great service!

Sandy

     



Written on: 2/26/2010

Kara,
Thank you very much! You certainly have gone the "extra mile" in customer service and I will be happy to mention you and Shoppers Choice to my friends.

We really appreciate your perseverance in our behalf.

Ben

     



Written on: 2/2/2010

Thanks for the videos on your website. They gave me very good information that I haven't seen elsewhere.

Brenda B.

     



Written on: 1/26/2010

Jeannelle,
Thank you so much for your response. It is really nice to get a personal response from a company and it is very rare. I can't tell you how much I appreciate it.

I hate to cancel the order with Shopper's Choice, but if you can't narrow it down, I guess I will have to. I did find it elsewhere with a shipping date in a couple of days, although the price is higher.

If you still are unsure of the replenishment date, I would like you to go ahead and cancel my order. Will the amount just be taken off of my credit card?

I will look forward to ordering from you in the future.

Thank you, Lesley

     



Written on: 1/26/2010

Hi there, Just rec. your email.

Thanks again for all the great work and the excellent customer service +++.

Have a good day,
Tom

     


Written on: 1/25/2010

Hi Leigh Ann,
I just wanted to thank you for the Elite Level of service you're providing me. I simply cannot say Thank You enough!

Roy C.

     



Written on: 1/7/2010

thank you for your assistance with the RCS grill. i ordered one and it was delivered promptly and intact. your customer service is top notch and your website is very informative and easy to navigate. nice work

     

Written on: 01/06/10

Thank you so much for the response. As long as I know and understand the situation I'm a happy camper. You do an excellent job. Too bad all customer service people don't respond as you do.
Thanks again,
Ben Brock