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Countryside Elements Natural Oak 18-Inch Vented Log Set With Burner

by Countryside Elements
Item ID #
2862726
Model #
NSO-BMHK-18
    • Countryside Elements Natural Oak 18-Inch Vented Log Set With Burner Countryside Elements 18-Inch Natural Oak Vented Log Set
      Countryside Elements 18-Inch Natural Oak Vented Log Set
      Countryside Elements Natural Oak 18-Inch Vented Log Set With Burner Countryside Elements Vented Burner System
      Countryside Elements Vented Burner System
  • Out of Stock (this item is currently unavailable).

    • Hand painted to capture the subtle character of natural logs
    • Made from specially blended refractory materials and steel reinforced for strength
    • Specially designed burner system creates beautiful flame presentation
    • Available with a variety of control options
    • Actual number of logs depends on size of set
    Enjoy the natural beauty of a log fire anytime with the ease, convenience and quality of this Countryside Elements gas log set. The Natural Oak log set features hand-painted logs with carefully designed details for incredibly realistic character and texture. Specially blended refractory materials and steel reinforcement combine to create a sturdy, durable log set with lasting charm and appeal. The 18-inch single-tube burner system generates a natural-looking, flickering flame and is made from high-quality steel. System rated at 55,000 BTU. This Countryside Elements gas log set comes with Logs, Burner, Burner Pan, Log Grate, Sand, Glowing Embers, Lava Rock Cinders, Flex Line and Damper Clamp.

    Warranty

    All Countryside Elements gas log sets feature a Limited Lifetime Warranty.
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    45–day “No Hassle” Returns

    We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).

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    45 Day No Hassle Returns

    We want you to love what you buy! But if you don't, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by ShoppersChoice.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

    • If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.
    • If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
    • To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.

    Important information about refund eligibility:

    To be eligible for a “No Hassle Return,” items must be returned within 45 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.

    • Full refunds do not apply to certain items, including clearance items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”
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    • In many cases, refunds are not processed until the item is inspected upon return delivery.
    • ShoppersChoice.com reserves the right to refuse a refund on a returned item if:
      • The item that has been returned does not match the original item shipped to the customer.
      • The returned item is missing parts or the original product's packaging.
      • The item was damaged during the return shipment due to improper or insufficient packaging.
      • The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).
      • The item has been assembled in a way that would impede proper packaging for return shipping.

    In exchange situations, there are TWO options:

    1. If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we'll refund you for the original once we've received it back to our warehouse in “Like New” condition.
    2. If you can wait a little longer, return the original item and once we've received it back to our warehouse in “Like New” condition, we'll refund you for that purchase, then have you purchase the replacement on a new order and we'll ship the replacement as soon as possible.

    Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final.. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.

    Feel free to use our Simple Online Form to obtain a Returns Authorization Number (also known as an RMA number) and let us walk you through our 45 Day No Hassle Returns process.


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